Customer Service Sales

Brenda Apkins

**** ********* **. *.*. Atlanta, Ga. 30311

404-***-****

******@***.***

Administrative/ Customer Service/ Team Player/ Dependable Employee

Atlanta Journal Constitution

Telemarketer- Inside Sales /Retention Representative 1.5 years of experience

Promoted News Paper to potential customers and maintained client relations with established customers to retain their business

Everest Institute

Senior Registrar- Customer Service to staff, Current students, Potential students and Parents

10 years of experience

Scheduled students for class

Posted attendance, grades and status changes

Printed and distributed rosters, grade sheets and students schedules

Prepared financial data and distributed student books

Maintained student files for recordkeeping

Maintained student confidentiality and Federal FERPA guidelines

Ensured School was in compliance with national & state accreditation standards

Processed transcript requests

Ordered Diplomas, Cap and Gowns for graduates

Transmitted progress reports to appropriate agencies for review.

Education- Dillard University Bachelor of Arts/ Social Welfare

Skills- Computer Experience in Microsoft Packages. Data Base Support, 10 Key, Data Entry, Filing and Record Keeping

Reference Available Upon Request