Customer Service Rep
Resume:
Tasha Terry
Del City ,Oklahoma 73115
OBJECTIVE :Seeking a position where my extensive experience will be further developed and utilised.
EXPERIENCE :
Directv Home Service,Oklahoma City,OK
2009-2011
Dispatcher
* Responsible for calling technicians for their estimated time of arrival
* Responsible for calling customer with the technicians estimated time of arrival.
*Responsible for noting and closing customer's work orders.
*Responsible for calling customer with post call surveys to make sure they had a good customer service experience *Improving customer service based on client feedback through the development of new policies and procedures.
Connectv
2007-2009
Customer Service Representative
* Provided support to customer to a sure the technicians will arrive on time
*.Responsible for calling customer with the technicians estimated time of arrival
*Responsible for noting and closing customer's work orders.
* Assisted in the development of new policies and procedures
* Performed market surveys on customer needs and requirements..
* Generated repeat business through successful client follow-up.
Convergys
2005-2007
Customer Service Rep
*Responsible for creating new accounts for customers
*Responsible for taking payments and deactivating accounts
*Responsible for assisting customers with billing questions
*assist with technical and troubleshooting issues
EDUCATION :
Del City High School
High School Diploma
COMPUTER SKILLS :
* Microsoft Word, Excel, Access, PowerPoint, Outlook Express.
* Microsoft Windows XP
* Microsoft Office XP Professional
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