ENRIQUE A. ZUNIGA

***** *********** ** # *

Whittier, CA 90604

Mobile: 520-***-**** Email: yc57vx@r.postjobfree.com

Operational Management & Event Logistics Coordinator

Logistics – Event Planning - Freight Forwarding – Customer Support – Warehousing

A multi-skilled, key team player possessing a diversity of multi-disciplinary experience, including operational / production, event planning, administration, logistics, customer service and supervisory abilities. Accustomed to working under pressure to tight budgets and schedules. Strong leadership, team building and skills. Excellent approach to problem solving through the setting and establishment of new systems and making efficient existing systems, maximizing resources and promoting change when needed. Now looking for an opportunity with a similar role or an exciting opportunity that offers career progression.

Dedicated Operations Manager and Logistics Coordinator with 10+ years of experience in event management, commercial and trade show freight forwarding logistics and convention services operations settings. Consistently achieving customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all trade event coordination, safety, security, quality, and warehousing operations policies.

Areas of Expertise

Logistics / Inventory Control Customer / Supplier Relations Import / Export Documentation/ Trade Event Coordination

Operational Issues

Assisted in Sales & Margin Improvement Materials handling / FLT Driver Administration Teambuilding & Training Cost-Reduction Strategies Health and Safety Awareness Production control

Professional Experience

USEXPO & convention services Tucson, Arizona 12/2006 to 07/2010

Operations Manager, 12/06 to 07/2010

Hired as a Operations Manager to direct, promote and coordinate the execution of events and trade shows of the company in a manner that will optimize its market share while maintaining cost effectiveness. Improve operations efficiency on a daily basis by resolving operational issues. To ensure that all equipment, vehicles, tools, product, freight, labor in conjunction with sales, CSR’s and General Manager, come together at the proper time and place to ensure the professional execution of the US EXPO experience to our Client. Foster an environment in which customers enjoy high levels of the service and employees are motive to deliver top performance.

• Won the “Employee of the Year Award” in 2008 for an instrumental role in restructuring company procedures.

• Reduced staff turnover by 25% in 2007-2010, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.

• Assist General Manager in preparation of department budgets and on-site coordination. Worked closely in building and maintaining working relationships with vendors, the business community, and clients.

• Renegotiated pricing on contracts with preexisting vendors, research and contacted new vendors in order to comply with company’s adjusted budgets.

• Worked closely with CSRs and supervisors from different departments and contributed to significant improvements by adhering to and enforcing all company policies, procedures, rules and regulations.

• Create integrated planning timelines to coordinate pre-event logistics, exhibit design and set-up, transportation, security and allocation of services.

Professional Experience

TransGroup Worldwide Logistics Tucson, Arizona 06/2002 to 12/2006

General Manager, 5/04 to 11/06

Logistics Operations Manager, 6/02 to 05/04

Hired as an operations manager and promptly advanced to increasingly responsible positions, culminating in a management role, overseeing the daily logistics and operations of the office and warehouse. Plan, schedule, oversee and regulate the day to day bulk transportation operations at our facility. Establish and maintain the necessary operational systems and procedures and maintain limitations and control, to ensure the most effective and profitable utilization of facilities, equipment and manpower.

• Introduced training programs that enhanced employee performance and helped build a motivated workforce.

• Worked closely with the General Manager assisting in the preparation of budgets, logistics, interviews and supervision of employees.

• Focused on all aspects of freight forwarding functions utilizing air, ocean and land transportation methods.

• Proactive notify customers of any delays regarding arrival or delivery of their cargo. Additional billing and notification as required.

Professional Experience

Offshore International, Inc Tucson, Arizona 05/2000 to 05/2002

Import / Export Specialist, 05/00 to 05/02

Import- Export Specialists hired to facilitate shipments crossing international borders (Mexico, USA and Canada)), consult clients on matter like tariffs, insurance and quotas. Responsibilities included the ability to categorize shipments according to a tariff coding system; the position also required consulting with customs agents to ease passage of shipments through customs to ensure legal compliance and control within government rules and regulations. Other duties included working with freight forwarders and the logistics coordination of shipments of raw materials and finish product, tracking the location of the shipment when in route.

• Prepare and process import and export documentation according to customs regulations, laws, or procedures

• Confer with officials in various agencies to facilitate clearance of goods through customs

• Request or compile necessary import documentation, such as customs invoices, certificates of origin, and cargo control documents.

• Advise customers on import and export restrictions, tariff systems, insurance requirements, quotas, or other customs-related matters

• ISO 9001 Internal Auditor: Part of the Internal Auditor team, maintain documented quality objections, manual procedures for control of documentation. Identify finding to be address, responsible to address and document corrective actions by summiting to the registrar.

Bi-lingual /Bi-Cultural: English / Spanish

Education and Training

Evangel University Springfield, MO

• Biblical Studies / Pre-Dental 91-93

University of Arizona / Pima College / University of Phoenix:

• Business Administration 96-00

Earned 24 credits towards BA in Business with concentration in: Operations Management

Training: Completed numerous courses and seminars in customer service, logistics strategies, inventory control, loss prevention, time management, leadership, performance assessment and food safety.

ISO 9001 Internal Auditor training: International Organization Standardization is a quality management system (QMS)

Rapport Leadership International: Intense hands-on courses to create significant leadership growth. Focus on teamwork, support, taking action, accountability, passion and enthusiasm. Emphasis to build on your strengths and confidence to get outside one’s comfort zone, changing your approach, and creating stability in the organization, innovate, share ideas for improvement and taking action.

• TransGroup Logistics University: on-line training on TSA requirements and certifications

• Proficient in Microsoft Office: MS Word, MS Excel, MS PowerPoint,

• NetSuite web-based, ERP system: Integrated Business Management Software

• Bi-lingual/Bi-Cultural: Fluent in Spanish and English

EXTRA SKILLS

E&Z Automotive- Nogales Arizona

Automotive Mechanic Helper: Fundamental responsibilities

As a Mechanic Helper I perform unskilled and semi-skills work under direct or indirect supervision.

• Performed preventive maintenance services such as oil changes, grease jobs, etc.

• Helped with repairs like removing, replacing, adjusting, cleaning defective parts such as fouled spark plugs, worn brake shoes, water pumps, engine gaskets, fan belts and hoses.

• Performed visual maintenance inspections on vehicles and equipment, including test driving vehicles and equipment then reporting defective conditions to the foreman

• Submitted necessary information and reports

• Removed and disassembled unit, such as engine , transmission, or differential, to be repaired, using hand tools and power tools.

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