Customer Service Representative
Resume:
DELORES JANE HOOPER
************@*****.***
I have over twenty years of clerical/secretarial experience. I also have Microsoft Word, Excel, PowerPoint, Access, and Outlook experience. I am dependable, professional and hard working. I am seeking employment with a company that will allow me the opportunity to display my existing skills and emphasis on staff development is stressed.
EDUCATION
Commonwealth College, Chesterfield, VA 1995
Virginia College, Richmond, VA 2012
EMPLOYMENT
Conquest Communications, Richmond, VA 2011 to 2012
Customer Service Representative
Served customers by providing product and service information
Answered inbound calls
Health Diagnostic Laboratory, Richmond, VA 2012
Prepared and submitted claims to various insurance companies electronically or by paper.
Maintained strictest confidentiality; adheres to all HIPAA guidelines/regulations
Answered questions from doctor office, clerical staff and insurance companies
Data entry of medical codes into computer program
Astrya, Richmond, VA 2009
Customer Service Representative
Answered inbound calls from customers.
Maintains customer records by updating account information.
Richmond Circuit Court, Richmond, VA 2006-2009
Deputy Clerk
Answered inbound calls
Typed letter, correspondence, and Orders.
Data entry.
Filing.
Scanning documents.
Assisted clients with name changes, marriage licenses, concealed weapon licenses, restricted licenses.
Wachovia, Glen Allen, VA 2005-2006
OS Processor Specialist I
Answered inbound calls from customers about their mortgage accounts.
Maintained customer records by updating account information.
Resolved problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Ajilion Finance, Richmond, VA 2005
Accounts Payable Clerk
Completed payments and controls expenses by receiving, processing, verifying, and reconciling invoices.
Remedy Staffing, Richmond, VA 2004-2005
Various Clerical positions
Answered phones, typed letters, correspondence, filing.
Chesterfield Women’s Diversion Detention Center, Richmond, VA 1999-2004
Administrative Program Specialist II
Provided secretarial support for the Superintendent
Purchase requisitions, travel vouchers, paid all facility bills, , American Express.
Meal reports, population daily reports, correspondence.
Open and sort mail, managed and maintained postage meter and copier.
Prepared bi-weekly payroll report for part-time employees, maintained leave and attendance records for full time employees.
Monitored and coordinated the processing of employees personnel matters.
Attended and recorded minutes at facility staff meetings and all other duties as assigned.
REFERENCES UPON REQUEST
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