Sales Customer Service

CHERYL LYNN CAMPBELL

**** ********* ***** • Kennesaw, Georgia 30152

678-***-**** • ***************@*********.***

SUMMARY OF QUALIFICATIONS

• Excellent negotiation, closing and client retention skills.

• Successful at implementing, completing and analyzing projects while providing outstanding organizational and time management skills.

• Skilled in building relationships and delivering presentation material clearly with individuals at all organizational levels.

• An ability to easily learn new skills, ask detailed questions and apply knowledge to work effectively both independently and in teams.

• Strong written and oral communication skills.

PROFESSIONAL EXPERIENCE

2011-Present AT&T Advertising Solutions, Atlanta, GA

Account Executive

• Initiating telephone calls for the purpose of renewing print and internet advertising.

• Meeting sales quotas and objectives.

• Qualify sales leads from on-line inquiries or other sources.

• Responsible for posting daily sales results.

• Process all customer requests, phone inquiries, fax requests for debits, credits, RMA’s, expedite requests and email requests in a timely, accurate, expeditious and professional manner.

• Perform outbound sales campaigns via phone, email or mail as required.

• Developing selling strategies prior to contacting designated market using a variety of visual and other sales aids and making program recommendations.

• Determining accounts print and internet needs through basic probing interviews to tailor the appropriate products.

• Developing advertising program recommendations.

• Scheduling, organizing and prioritizing work to meet publication deadlines.

• Ability to utilize multiple software apps (10+) on any given call.

• Proficiency using Microsoft Office (Outlook, Word, Excel).

2006–2011 Superior Essex Communications LP, Atlanta, Georgia

Account Manager

Manage inside sales telecom accounts with approximate monthly revenues of 1.5 million.

• Partner with outside field sales to proactively produce sales.

• Handle customer inquiries; price quotations; proposals; expediting of orders; problem identification and resolution.

• Procure/place orders, handle claims and returned goods, and manage accounts.

• Heavy interaction via phone, fax, and email with manufacturing plants, customers, and outside account managers ensuring account support meets customers’ expectations.

• Meet/exceed monthly quotas via daily outbound calls ensuring account support exceeds customers’ expectations.

• Maintain strong relationships with assigned accounts resulting in high customer satisfaction ratings and retention.

Cheryl Campbell

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1999–2006 DuPont E.I. du Pont de Nemours and Company, Kennesaw, GA

Claims Warranty Analyst – Stainmaster® Consumer Care

Provide high-volume problem-resolution to customers, retailers, and manufacturers to maintain a competitive marketing advantage for Stainmaster® products.

• Provide superior customer support focusing on customer satisfaction, productivity, and response times resulting in 95 percent satisfaction ratings in customer focus, job knowledge and professionalism.

• Handling of claims exceeds expectations with a defect rate of two-percent (group average 11 percent).

• Negotiate consumer warranty resolutions with residential customers, manufacturers, installers, retailers, and consistently remaining within budget and cycle guidelines.

• Handle stressful and volatile situations with tact and poise/awarded five certificates of appreciation for commitment to superior customer service.

• Decision maker for the best cost benefit for consumer and company and exceed expectations of 1-day turnaround in determining course of action for consumer.

• Compile warranty claim statistics and present data to technical marketing team for purposes of addressing manufacturing defects in product, and effectively communicate on all levels, i.e. internal team members, supervisors, and managers.

• Manage customer base for 200 warranty accounts.

• Trainer on claims policies/procedures for new employees; cross-train in other areas as needed for staff shortage back up.

• Coach employees on proper call-handling techniques.

Accounts Payable Coordinator

Manage and process Stainmaster® accounts payable claims for timely payments of invoices.

• Manage and process approximately $10,000/day in payment disbursements.

• Developed tracking metrics to provide standardization for 24-hour cycle time for claim payments.

• Research billing discrepancies ensuring expedient resolution of billing errors from vendors and retailers.

• Assist marketing in compiling data from Stainmaster® Consumer Care Surveys for accurate market analysis for providing competitive warranty analysis.

• Process orders ensuring accuracy and expedient processing of all orders to manufacturers.

Project Coordinator

Coordinator for Market Pulse, a customer satisfaction measurement program.

• Manage monthly Market Pulse Reports assessing customer satisfaction for branch locations.

• Investigate and resolve accounts receivable issues.

• Monitor customer notifications regarding service issues.

• Handle requests for compiling portfolios on carpet care maintenance programs for trade shows and events.

EDUCATION

Gibbs College, Melville, New York

Certified Graduate

New York Institute of Technology, Old Westbury, New York

Undergraduate Studies, Liberal Arts, and Business Curriculum

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