Customer Service Medical

BRIANA LEHMAN

**** *. ******** ***, *** ***

Glendale, AZ 85301

H: 623-***-**** C: 623-***-****

*************@*****.***

PROFILE

Medical Billing & Coding

Office Administration

Customer Service

Data Entry

EDUCATION

Ultimate Medical Academy – Tampa, FL 2011

Medical Billing & Coding Diploma

Includes medical terminology, anatomy and physiology, disease processes, surgical procedures, life cycle of an insurance claim, health care settings, health care payers, procedure and diagnosis coding from medical records, reimbursement systems, facility billing, keyboarding, word processing, medical practice management systems, and life skills for success

Working towards CPC Certification

MEDICAL OFFICE SKILLS

Insurance Claim Billing & Processing

Medical Terminology

Government & Third-Party Payers

Managed Care (HMO, PPO & POS)

Medical Office Procedures

Electronic Medical Records (EMR)

TRICARE, Medicare & Medicaid

Worker’s Compensation

HIPAA Guidelines

MOSS

MEDISOFT

HCPCS

CPT-4

ICD-9-CM

PROFESSIONAL EXPERIENCE

Jack in the Box – Glendale, AZ 4/04-8/06

Shift Manager

Maintained schedules, conducted quality control, and managed daily operations

Trained and supervised a team of store associates while enforcing customer service standards

Peter Piper Pizza – Phoenix, AZ 4/02-4/04

Trainer & Cashier

Took orders, prepared food, and responsible for a cash drawer

Assisted with training new employees and helped to ensure customer satisfactions

Jack in the Box – Glendale, AZ 11/97-10/00

Shift Manager

Performed a wide range of duties associated with daily maintenance and operations

Managed a team of employees, monitored performance, and balanced cash deposits

QUALIFICATIONS

Solid work history, reputation as a team player, and passion for helping others

Driven, decisive, and self-motivated with strong problem solving skills

Capable of inspiring colleagues and fostering team commitment and trust

Skilled at establishing priorities, meeting deadlines, and working unsupervised

Committed to the medical profession and to quality patient care

Contact this candidate