Customer Service Manager
Resume:
Rahil Ali
Apt. *, Glenview.60025
*****.********@*****.***
Objective
To provide quality solutions to complex business problems within scope, budgeting and tight schedules. Looking for an opportunity to make a significant contribution within design and development as well as lead a team on interim basis or permanent management position.
Work Experience
Personal Banker II- JP Morgan & Chase, IL
April 2011 – Present
Played a vital role in the customer banking experience at Chase. Built relationships with customers by providing them with products and services to meet their ever-changing needs. Took a lead role in creating an outstanding customer experience and helping the branch meet sales objectives contributing to the success of the firm. Partnered with specialists (such as Loan Officers, Business Bankers, and Financial Advisors), to ensure our customers get access to experts who can help them with specialized financial needs.
Manager -Jewels and More, North Riverside , Il
August 2009-April 2011
Supervised and managed the overall performance of staffing analyzing, reporting, giving recommendations and developing strategies on how to improve quality and quantity of sales. Identified problems, created choices and provided alternatives course of actions to improve sales and customer traffic within the store
Assistant Manager-Twin Star Wireless
June 2008-June 2009 Gurnee Mills,Il
Worked with customers and assisted them in their decision making process into buying cell phone accessories and T-Mobile service lines. Contributed with not only advice and selection but also filled out inventories and managed the paperwork involved with the inventory. Gained money handling experience from this job and customer servicing skills.
Education
In Process- Certified Public Accountant
2005-2008- Hamdard University,Karachi,Pakistan
• Masters in Business Administration
2003-2005-Karachi University, Karachi, Pakistan
• Bachelors of Commerce
2001-2003-Premier College
• Intermediate of Commerce
Recognition
• Customer Service Excellence
• Super star for the third quarter of 2011
• Super star for the fourth quarter of 2011
Languages
Hindi/ Urdu–Read and Write
Gujarati (Conversational - Limited)
English (Fluent/written - Wide Knowledge)
References
Reference Name Phone Type
Amin Bootwalla 773-***-**** Professional
Fayaz Khowaja 773-***-**** Professional
Imran Hemani 773-***-**** Professional
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