C. Michele Lawson

**** **** ****

Crestwood, KY *0014

636-***-****

ybmzja@r.postjobfree.com

________________________________________

CAREER OBJECTIVE:

To obtain a work from home position where I can utilize my background, team building skills and experience toward a career with challenge and growth potential based on performance and high standards.

EXPERIENCE:

March 2011 to Caine & Weiner Inc.

Present Operations Manager – Mid-South Region

• Manage entire collection staff for largest mid size collection agency in the U.S.

• Payroll, Timekeeping

• Collections Training of all personnel

• U.S and State Compliance

• Budgeting for staff

• Team Building

• Miscellaneous Operations

February 2010 to Executive Recruiters International LLC

Present Houston Texas (telecommute)

Co-Owner

• Recruit candidates for Executive and Senior-level Oil & Gas/Energy industry positions for Texas and Oklahoma based companies.

• Identify recruiting and personnel needs & workforce planning strategies.

• Develop & maintain a network of contacts via LinkedIn, Twitter, Facebook and other social media outlets to identify & source qualified leaders.

• Prepare, organize, and document pre and post-interview debriefing of clients and candidates.

• Coach, direct & help oversee a team of Independent Contract Recruiters.

August 2009 to Business Recruiting Network LLC

February 2010 Vice President of Operations (telecommute)

• Ran an office of 10 recruiters and clerical staff

• Payroll processing

• Training of all employees

• Complete and maintain yearly, monthly and weekly budgets for all employees including telecommute team of 35 recruiters

November 2004 Client Services, Inc.

February 2010 Saint Charles, MO

Collections Manager

• Managed collection teams from six to thirty-three collectors.

• Compliance monitoring

• Monitor daily call reports

• Track KPI’s

• Demonstrated high motivation and above average knowledge and aptitude for collections.

• Responsible for building and maintaining a well-trained staff of employees to ensure collection goals are met

• Effectively communicate company expectations, consequences, policies, procedures and changes.

• Provide consistent and ongoing feedback to all employees regarding file management, performance, and improvement.

• Diffuse escalated calls, negotiate, and create resolution solutions

• Project and achieve daily, weekly, and monthly revenue goals

• Responsible for respective department's overall performance

• Provide constructive feedback to management on problems or areas of possible improvement

• Assisted in successful startup of first off-site branch off in Denison Texas

• Effective problem-solving skills; solutions-oriented attitude.

• Solid verbal and written communication skills – ability to communicate with all levels of organization.

• Strong time-management and organizational skills and ability to prioritize multiple tasks in a fast-paced environment.

• Ability to work with and maintain confidential and company-sensitive information.

March 1999 to GC Services, Inc.

November 2004 St. Louis MO

Collections Manager

• Managed collection team of eight collectors

• Administer performance management processes as well as disciplinary action

• Conducted interviews and made hiring decisions for collection teams

• Monitor daily call reports

• Track KPI’s

• Provide consistent and ongoing feedback to all employees regarding file management, performance, and improvement.

• Diffuse escalated calls, negotiate, and create resolution solutions

• Compliance training and monitoring

• Responsible for respective department's overall performance

• Coach, mentor, motivate, and communicate changes to my direct reports

• Participate in meetings with management and client

• Monitored calls of eight team members ensuring call metrics are executed and client expectations exceeded

September 1994 to Kelly Services, Incorporated

March 1999 St. Peters, Missouri

On-Site Coordinator at Reckitt Benckiser –

October 1989 to Department of Defense

September 1994 Aviano Air Base, Italy

Telephone Operations Supervisor –

PC Skills:

• Proficiency in Microsoft Office, including Outlook, Word, Excel and PowerPoint.

• Understanding of file set-up, maintenance and filing procedures; knowledge of report, letter, etc. format.

• Ability to work in a fast-paced environment while maintaining a sense of humor.

• Excellent comprehension, negotiating and listening skills

Training:

Dale Carnegie – Leadership Mastery Course

Stephen R. Covey – Leadership (Great Leaders, Great Teams, Great Results)

Dale Carnegie – The 5 Essential People Skills

References available upon request.

Contact this candidate