Project Manager Customer Service

Professional Summary and Objective

I am a quick learner with a Master’s Degree in International Relations and Bachelor’s Degree in Political Science and Black Studies. I have over five years of experience working with NGOs in California and Rwanda. My current career objective is to find a job which allows me to utilize my experience in administration, research and project management.

Work Experience:

Aug. 2011- Mar. 2012

* Health Development Initiative-Rwanda

Advocacy and Communications Officer

I managed two advocacy campaigns for the organization, penned many of their grant proposals, and written their communication materials, including brochures, reports and presentations.

Feb. 2011- Aug. 2011

* Independent Field Auditor (Independently contracted)

Assisted in national market research, consumer feedback and mystery shopping to evaluate areas of customer service, brand compliance, employee integrity and sales process. I was independently contracted with over thirty different firms, including GfK Associates, Ace Mystery Shopping and Bare International Associates.

January 2011

* Rwandans Allied for Peace and Progress (RAPP)

Volunteer

I assisted RAPP by creating a blog website for them, designing a newsletter, researching grant opportunities, and reporting on field visits.

Dec. 2007 - Dec. 2010

* Consumer Federation of California

Executive Assistant

I helped coordinate the No on Prop 10 Campaign, conducted research projects, created/designed/distributed brochures, conducted surveys, wrote grant proposals, planned events, wrote & prepared newsletters, administered scheduling, tracked legislation, issued legislative report card.

Jun. 2007-Dec. 2007

* Hoyt Hilsman for Congress

Intern

Wrote press releases, analyzed FEC reports, conducted opposition research, helped network and blogged about the campaign.

Feb. 2007-Nov. 2007

* Santa Barbara Region Chamber of Commerce

Government Relations Coordinator

Coordinated GRC meetings, created and maintained databases, wrote weekly city council reports and agenda summaries, co-produced the weekly T.V. show "Commerce."

2001-2007

* C.M. Managed Billing

Administrative

Coding, filing, posting payments and charges, stuffing envelopes, maintaining files

Education:

* San Francisco State University

Status: Graduated

Master’s Degree in International Relations with a focus on conflict dynamics in Africa’s Great Lakes Region

3.9 GPA

* University of California, Santa Barbara

Status: Graduated

Political Science/Black Studies major

Skills:

* Responsible * Spanish * Motivated * Courteous * Good Attendance

* Easy Going * Hard Working * Good Listener * Pride in my Work * Great Attitude

* Computer * MS Office Suite * Adobe Illustrator * FileMakerPro * Brochure Design

References:

Name Position Business Phone Number

Cassien Havigimana Project Manager Health Development Initiative-Rwanda +250*********

Philippe Ngabonziza Field Officer Rwandans Allied for Peace and Progress (RAPP) 916-***-****

Richard Holober Executive Director Consumer Federation of CA 916-***-****

Steve Cushman President Santa Barbara Chamber of Commerce 805-***-****

Contact this candidate