Customer Service Representative
Resume:
Gaynelle M. Jackson
Covington, GA 30016
H- 678-***-****
C- 404-***-****
************@*****.***
Job Objective
To acquire a challenging position in Administrative Support that
will utilize my computer and organizational skills.
Skills and Abilities:
Highly organized with attention to detail.
Dependable dedicated with a positive attitude.
Multiple tasks and prioritizes workload with minimal supervision.
Work well under pressure situations maintaining a professional manner.
Excellent written/oral communication and interpersonal skills.
A people-person, team player and quick learner.
Proficient in Microsoft Office 2000 Word, Excel, PowerPoint and Outlook as well as Adobe Acrobat Reader Writer.
Work Experience:
Atlanta Perinatal Associates:
11/10/05-05/15/09 Administrative Assistant - 550 Peachtree Street; Suite 1275, Atlanta, GA 30308.
Responsible for maintaining company credentialing files electronically and manual filing system. This involved being responsible for all administrative aspects of Credentialing to include; Assist department with administrative needs.,creating and modifying documents using Microsoft Office
perform general clerical duties to include but not limited to: scanning, photocopying, faxing, mailing, and filing. Maintaining hard copy and electronic filing system. Performing research for department using internet. Signing for distributing,and preparing UPS/Fed Ex/Airborne packages. Setting up and coordinating meetings as well as supporting the department in assigned project based work. Confidentiality was a must in this position.
InfiStar Corporation/First National Bank of Omaha:
10/00-11/05 Executive Assistant/Receptionist - 3490 Piedmont Road; Suite 910, Atlanta, GA 30305
Responsible for preparing company board report for board of directors manually and online in Adobe Reader/Writer. Also responsible for assisting HR Director with Yearly Budget Report, Maintenance of HR Policies and Procedures Manuel as well as Corporate Correspondence, Employment Verification, Monthly Hire Report, Monthly Term Report, Affiliate Staff Report and maintenance of HR People-Trak systems. Also responsible for maintaining company contract files for CFO, Human Resources files for HR Director and accounting invoice files for Controller. My responsibilities also included reviewing employee expense reports for Controller and maintaining personal meeting calendars and agenda’s for the CFO, HR Director and Controller. Made travel arrangements for all Accounting Staff, CFO, Compliance Manager and HR Director. Also responsible for relieving receptionist for any and all breaks.
Innotrac Corporation:
9/99-8/00 Administrative Assistant/Receptionist - 6655 Sugarloaf Parkway; Duluth, GA 30097
Responsible for assisting human resources with testing, typing, and filing employee
documentation. Working with Meridian Nortel Switchboard to give receptionist a lunch break. Responsible for coordinating meetings as well as setting appointments for interviews for HR manager. When time permitted, I would assist human resources with spreadsheets threw out the day.
Innotrac Corporation:
7/97-8/99 Customer Service Team Lead-2505 Meadowbrook Parkway; Duluth, GA 30096 770-***-****.
Handled complaint calls, investigated and resolved problems. Collected and processed all paperwork relative to all accounts and canceling accounts which included order entry, inquiry, billing, data entry, troubleshooting phone equipment as well as assisting on escalated calls. Responsible for preparing a morning report to Operations manager and Supervisor involving problem CSR’s and daily work performance, as well as monitoring and scoring CSR’s on weekly bases. Also assisted Supervisor with employee attendance and point system.
Note: Promoted to project coordinator for staff of 28 customer service representatives. Involved with preparing action plans, training new hires, and assisting supervisor with daily assignments.
10/96-6/97 CBI Magazines, Doraville; GA, 30097 770-***-****.
Responsible for magazine sales, which involved outbound phone sales to
residences and offering magazines for the home.
5/93-7/96 Uniway of Greenville, Pleasantburg Hwy Greenville, SC 29607.
Responsible for membership renewal, collections, assisting human resources with new hire. Daily assignments consists of setting up new accounts, filing typing, billing, switchboard operator, typing contract for sales presentations, letters, bookkeeping, and the personal assistant for owner of company. Promoted to renewal manager responsible for renewing established memberships as well as acquiring new memberships. .
Education:
Mauldin High School, Mauldin SC 29601- Graduated with diploma for General Studies. Rutledge College, Greenville, SC 29607, Secretarial science (School of business.)
Computer Software skills:
Windows 98, Lawson Telecommunication, and Proficient in Microsoft Office 2000 - Adobe Acrobat Reader Writer, Word, Excel, PowerPoint and Outlook.
Awards and Honors:
Employee of the Year, Perfect Attendance and Outstanding Achievement Award
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