Engineer Project Manager
Resume:
CHARLES HILL, MCSE, CCNA
Phoenix, Arizona 85014
********@*****.***
Objective
Currently preparing for the Cisco CCNP exams. Immediately after completing my CCNP certification, I will attend the CISCO Voice class.
Employment as a Network Support or Network Administrator using over 20+ years of experience and knowledge in the technology field to become an asset to any organization or company.
Abilities2
- Microsoft Office Product Suite installation, configuration, troubleshooting and support.
- Microsoft Server installation, configuration, troubleshooting and support.
- Microsoft Desktop installation, configuration, troubleshooting and support.
- U-Verse Technical Support for IPTV testing, configuration & implementation (Bellsouth Telecommunications)
- IPTV Design, configuration, network testing, technical writing, customer and field support.
- Cisco Router & Switch IOS, installation, configuration, troubleshooting and support.
- Bellsouth Systems: Bocris, RSAG, Orion, Atlas, MOBI, Quote Expert, VOIP, DLCI Database, ISDN
- Bellsouth Systems: Alcatel 7330, ADSL2+, Tellabs MX 1150 ADSL2+ DSLAM configuration and testing.
- DOD Secure (Tempest) Telecommunications Systems
- Technical Documentation Author for ADSL2+ (IPTV) field trial in Bellsouth Labs.
- Wireshark Protocol Analyzer
- HP Server & HP Blade Server configuration, troubleshooting and support.
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Employment History
August 2011 – Current HCL America Phoenix,AZ
Network Analyst assigned to Cigna Corporation in Network Engineering supporting 1700 users as well as the network infrastructure including Cisco 4500 series switches, Cisco VG224 voice gateways. Cisco 3000 series routers, Cisco 7945, 7965 & Cisco conference room IP phones. Also, support terminal servers and variety of additional Cisco devices.
January 2011 – August 2011 VA Medical Center Phoenix,AZ
IT Specialist (Volunteer) Assigned to the Office Of Information and Technology. Day-to-day
Activities include installation, configuration & troubleshooting PC’s, printers, encrypted laptops and wireless USB air cards. Configuring Verizon Blackberry cell phones and Cisco VOIP phones using Cisco Call Manager.
April 2010 – July 2010 (SCSEP Program) AARP Foundation Phoenix, Arizona
Computer Specialist / Office Support – Assisting the customer client on a wide variety of technical and process improvement issues using Microsoft Office XP Product Suite for installations, configurations, troubleshooting and support.
April 3, 2009 – Aug 6, 2009 ITAC Solutions (Contract Work)
Assigned to Birmingham News Computer Operations as a Help Desk Support Engineer responding to desktop issues, network issues, cell phone troubleshooting, network logins, domain password resets, printer & connectivity issues and Microsoft Server installation & configuration.
October 9, 2007 – Aug 2008 (Contract) APC Birmingham, AL
Systems Engineer – Tier 4 – Critical Banking Data Center (Project Management)
Systems Engineer - Large scale high security data center experience and strong knowledge of LAN & WAN operations, implementation, troubleshooting and the configuration of Networking equipment such as Cisco 6500 & 9500 switches, Citrix Netscaler firewalls, HP server installation, configuration, troubleshooting and support. Extensive knowledge of high security data center protocols and procedures. Very proficient in Data Center Project Management. Responsible for all data center network installations which include the management of the installations as well as quality assurance verifications and releasing these projects to the System Administrators for the final configuration and integration into an extremely large Wide Area Network.
April 10, 2005 - May 25, 2007 DES (Contract) Birmingham, AL
DSL / Video Support & Test Engineer - LEVEL 2
Network platform development and support experience and have a strong knowledge of broadband telecommunications. Experienced in problem solving and reporting defects in a trial or testing environment to ensure they are prioritized and addressed. Served as part of a team working on the development of new and existing DSL products for Broadband and/or IP communication services. Activities include any one or more of the following: Development of test strategies, test plans and test cases based on requirements. VoIP installation, configuration and troubleshooting. Execution of test plans and test cases, defect reporting and issue resolution, Analyze, support, and troubleshoot DSL service issues during application and technical field trials. Developed Technical Documentation job aids and documentation for field trial support and training. Alcatel 7330, ADSL2+, Tellabs MX 1150 ADSL2+ DSLAM configuration, testing & authored configuration & installation manuals for the field engineers. Also utilized Wireshark Protocol Analyzer for testing the ADSL2+ devices on the network.
Dec 2002-Apr 2005 DES/Bellsouth (Contract) Birmingham, AL
System Designer, (Project Management)
Provide onsite and remote technical assistance to Local / Wide Area Land-Based & Wireless network clients. Troubleshoot Network, connectivity, remote access, network printing, and emergency maintenance. Virus protection and backup software installation for all network equipment. Bellsouth Systems included applications such as Bocris, RSAG, Orion, Atlas, MOBI, Quote Expert, VOIP, DLCI Database, ISDN tools in order to manage complex circuit installations for Bellsouth CLEC customers.
June 2002–Sep 2002 TekSystems / Bellsouth Birmingham, AL
Project Manager (Contract)
Experienced medium-to large Projects. Offered direct supervisory accountability for the efforts of the technical staff responsible for the relocation / technical support of Windows NT 2000 Professional to staff members for Bellsouth Transformation Projects.
2000–2001 DES / Bellsouth Birmingham, AL
System Designer (InterConnections-CRSG) (Contract)
Designed and Project Managed multiple (40 – 70) complex circuit, installations for large corporate clients, at any given time. These included ISDN-BRI/PRI, Frame Relay and T1 Bellsouth Telecom circuits. Provided technical and logistical support for the CLEC client from order date until installation / turn up. Functioned as an interface between the CLEC clients and all required
Bellsouth engineering divisions and outside plant technical personnel. Demonstrated documented performance record.
Maintained the required Proficiency Certification Exams on all complex circuits in my area of responsibility. Responsible for verifying correct DLCI configurations for Network-to-Network interfaces within frame relay networks.
1999 - 2000 TeleTech Birmingham, AL
Call Center Implementation & Technical Support Engineer
Built a 100 node Microsoft Network from the ground up for the call center. Installed, configured & implemented servers, work stations & call manager system and software. Support end users for all technical issues.
1998 - 1999 CyberSpace Communications Washington, D.C.
Network Engineer, Independent Contractor
Provide onsite and remote technical assistance to Local / Wide Area Land-Based & Wireless network clients. Troubleshoot Network, connectivity, remote access, network printing, and emergency maintenance. Also, sold laptop computers to various government organizations.
Certifications
- Microsoft MCSE Certification
- Cisco CCNA Certification
Education History
- BS- Engineering Drawing & Design Technology Alabama A & M University Huntsville, AL
- Network System Engineering Virginia College Birmingham, AL
- Electrical / Electronic – Class “A” School U.S. Naval Training Center Great Lakes, IL
- Xerox Product Training School Xerox Corporation Leesburg, VA
- NEC Product School Ricoh Secure Communications Boxboro, MA
- Novell 4.14 Networking Course Lockheed Martin Washington, D.C.
- CCNA Training – May 2007 Bellsouth Labs Birmingham, AL
- Network Proficiency ISDN Exam Bellsouth Corporation Birmingham, AL
- Network Proficiency Mega Link (T1) Exam Bellsouth Corporation Birmingham, AL
- Network Proficiency Frame Relay Bellsouth Corporation Birmingham, AL
- Microsoft Certified System Engineer Training Virginia College Birmingham, AL
- CCNA Re-certification Course Interface Technical Training Phoenix, AZ
Awards
Bellsouth Telecommunications
- Process Improvement for reducing project completion time from 6-8 weeks to a completion time of 3 to 4 days, Bellsouth Certificate Of Excellence – IPTV / MSTV Expanded Technical Trial as IPTV Test &
Support Engineer 3/17/2006, Bellsouth Certificate of Achievement – Tableau Analysis Software Introductory Training. April 3, 2007-05-09
References: Provided upon request
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