Manager
Resume:
Ryland Tuck
**** ****** ********* ****, ******, VA 24551
Cell 434-***-****
**********@***.***
Summary of Qualifications
Experienced management professional with skills in sales, sales management, marketing, merchandising, customer service, and retail store operations.
Professional Experience
A.C. Moore Company, Lynchburg, VA
(2007 –Present)
Assistant General Manager
• Recruited to assist in opening a 22,000 square foot Big Box Retail Specialty Arts & Craft Store in the Lynchburg, VA expansion market.
• Oversee all shelf management planograms and off shelf display set ups.
• Involved in recruiting, hiring, training, and developing store associates in both operations and merchandising.
• Perform all opening and store closing procedures.
• Implement all operational and merchandising direction that is communicated from the Store Operations Department.
• Maintain a high standard of merchandising, store signage, placement, and proper display techniques.
• Monitor daily indicators to maximize profit contribution.
• Protect all company assets.
• Maintain an extremely high level of customer service.
• Successfully assist in attaining volume and profit objectives, and help control shrink within set company guidelines.
• Responsible for reporting key results to upper management.
• First 6 months inventory and audit results were well within company guidelines.
Harbor Freight Tools, Lynchburg, VA.
(2005 - 2007)
Assistant Store Manager
• Hired to assist and support the company’s 4th expansion store opening in the Virginia Market.
• Assisted in hiring and training the initial opening staff.
• Process payroll, make weekly schedules, and evaluate monthly P&L statements.
• Shrink evaluation and control.
• Planned and initiated all floor gondola and permanent display layouts.
• Participated in merchandising displays and shelf plan-o-grams.
• Supervise all activity in the absence of the store manager.
• Completed and in-depth training program outside the home store.
• Assumed additional responsibilities in store operations, merchandising, advertising, personnel management, administration, and customer service.
• Helped store exceed volume and customer satisfaction goals.
• Helped achieve above average inventory and audit results.
Advance Auto Parts, Roanoke, VA.
(1998-2005)
Merchandise Manager
• Responsible for the buying and merchandising functions of the battery and battery accessories business of the company in all U.S. markets and Puerto Rico.
• Responsibilities included buying, merchandising, advertising, new product development, and reporting all aspects of the business to senior management.
• Strong emphasis on growing top line sales and warranty management.
• Worked with vendors in new product development to accommodate growing consumer trends.
• Developed marketing strategy for opportunity markets (micro marketing).
• Coordinated/participated in manager’s conference presentations and vendor trade show functions.
• Assisted in developing and implementing category management programs.
• Introduced and test marketed new retail products.
• Increased battery gross margin 6% by improving product mix.
• Implemented programs to reduce battery warranty rates 6%, reducing costs by $1.5 million dollars.
Store Manager
• Responsible for the business activities of a retail store which included volume objective attainment, profit and loss management, customer service, hiring and training, and personnel development.
• Store volume doubled in 2 years.
• Gross margin improved above company average per store.
• Customer average purchase increased $3.25 above company expectations
• Successfully launched and managed a commercial delivery program, expanding the store base of business.
Additional Professional Experience
The Pillsbury Company, Atlanta, GA.
Region Sales Manager
• Sales and marketing manager for the frozen food division of Pillsbury, Southeastern U.S.
• Managed food brokers in six states. Responsible for introducing new products and managing the business for all frozen food product categories.
• Averaged a 20% volume growth rate annually and continuously increased market brand shares.
• Participated in marketing and sales planning sessions at corporate to ensure proper market funding and volume attainment.
• Successfully test marketed new items that were eventually introduced nationally.
Armour Dial Company
• Sold and merchandised consumer products to the grocery industry.
• Progressed from salesman, account manager, key account manager, territory manager, and sales trainer to district manager.
Education
Bachelor of Arts, University of Richmond, Richmond, VA.
Computer Skills
Microsoft Office (Microsoft Word, Excel, & PowerPoint).
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