Customer Service Medical Assistant
Resume:
Candace Fortin
League City, Texas
***********@*****.***
Qualifications
Motivated and ambitious with outstanding skills in the following areas:
1. Extensive knowledge in Plastic Surgery
2. Expert Relationship Building
3. Resourceful and Independent
4. Organization and Leadership
5. Excellent Trainer and Mentor
6. Exceptional in assisting Sales and Marketing.
Education
Houston Baptist University- Houston Texas-
Pre-requisites for Nursing Program
Southern Education Alliance-
Medical Assistant/C.N.A Certificate Program
Texas Laser Source
Certified Aesthetic Laser Technician
Katy High School
Class of 1997
CPR Certification-
May 2012
Mann School of Dental Assisting-
Registered Dental Assistant
Professional Experience
Currently doing Volunteer work at Dr. Mann’s Dentistry for additional experience.
Home Health Care
Caring for and supervising one (1) patient
September 2011- present (part-time)
Outriggers Seafood Restaurant
Customer Service
January 2006-September 2011
Worked in a fast pace atmosphere to meet all customer’s needs.
Dr. Scott Yarish, Town and Country Plastic Surgery
Front Desk Coordinator and Endermologie/ Ultra Sound Technician
January 2001-December 2006
10565 Katy Freeway, Houston, Texas 713-***-****
Supervisor- Sheena Alford
Experienced user: Lynx, Nextech, Medisoft, Eaglesoft programs and coding ICD-9.
Scheduled surgeries and other medical treatments we offered.
Checked patients in and out in a fast-paced timely manner.
Utilized high profile clerical skills at the front desk due to high call volume on both the Plastic Surgery and Medical Spa side.
Cared for patients on a daily basis which included charting all information.
Assembled procedural and technical treatment plans in pre and post operational settings.
Performed Endermologie on pre and post op patients to ensure optimal recovery after surgery.
Performed post op Ultra Sounds on patients to reduce/ diminish scar tissue.
Performed patient Laser Hair Removal.
Performed a variety of body wraps on patients to fulfill their specific goals.
Successfully interacted with patients, their families and health care professionals to address patient’s needs.
Performed Endermologie on Pre-op and post op patients to prepare the surgical site.
Assisted with administering Botox and Fillers.
Direct care of patients which included staying overnight as needed to monitor for early recovery.
Implemented treatment plans and achieved successful outcomes by prioritizing services and providing patient education and support.
Encouraged patients to enhance and maximize their surgery package or additional services.
Attended several Aesthetic seminars on the latest lasers, fillers, and surgery devices.
Experience in selling Obagi Nu Derm system and Medical skin care products.
Unfortunately had to resign due to mother being diagnosed with cancer.
Post Oak Grill,
January 2000- January 2001
Customer Service
Supervisor- Ricardo
Performed a high level of customer service in a fine dining atmosphere.
Beyond general food presentation and service oriented duties, this environment required a fast paced and dynamic ability to respond to a vast array of situations arising in an upscale restaurant atmosphere.
Worked directly with customers and additional staff to provide superior service.
Coordinated and scheduled reservations and special events.
Barney’s Billiards,
August 1997-March 2002
Day Manager
Supervisor- Leanne Noble
Security clearance given to perform all monetary and operational duties. Access granted to money safe and establishment at all times. Extensive cash handling.
Managed night deposit and morning cash drawer count for all shifts.
Inventoried and ordered supplies and food as needed.
Coordinated and managed schedules for all employees.
References furnished on request.
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