Maintenance Customer Service

PROFESSIONAL EXPERIENCE

LAKE ADVENTURE COMMUNITY ASSOCIATION- 2009 – Present.

**** **** *********, *******. ** 18337 Property Manager.

Responsible for ensuring all relationships with guests, owners, sales, vendors, and board members are maintained positively and professionally at all times.

• Preparation of the annual budget and financial management of the site and recommends subsequent budget changes where necessary.

• Communicates daily issues and pertinent information to department managers.

• Supervise/oversee and work with various department managers and contractors to include front desk, housekeeping, maintenance, food and beverage in accordance with Department of Health regulations.

• Leads and assists in the development of and implementations of capital projects related to community infrastructure.

• Monitors and oversees accounts payable, accounts receivable and payroll.

• Over sees work orders, community projects and all contractual work.

• Monitors refuse collection, disposal and recycling center.

• Ensures that ongoing infrastructure maintenance is being preformed.

• Enforces community’s rules and regulations, by-laws and covenants.

• Perform regular building and property inspections to ensure community resort standards are met and the community is safe for guests, owners and staff.

• Ensure the highest level of customer service to current property owners and prospective owners in order to maintain a positive image and community reputation.

• Develops effective working relationships with community property owners.

• Responsible for understanding and overseeing all aspects of Community Electric, water, sewer operations and working with in guide lines of local Governments

• Effectively communicates project expectations to board members, committees and community property owners in a timely and clear fashion.

• Have ability to effectively prioritize and execute tasks in a high-pressure environment.

STEWART AIR NATIONAL GUARD BASE- Newburgh, New York, 1984 – 2009.

STATE SUPERINTENDENT, SG-21: 1991 – 2009.

Responsible for the coordination and supervision of a Facility complex, building and grounds maintenance, custodial and security as required under State/Federal O&M Agreements.

• Examine job orders, blueprints, and specifications, determine dimensions, materials and labor required to complete projects.

• Prepare rough draft to scale and preparation of contracts from oral or written instructions.

• Schedule and instruct staff; allocate task for projects and daily work activities.

• Manages various Facilities projects, observe and inspect work in progress and upon completion by employees, outside contractors, ensure that materials and equipment are used properly, schedules are met, and that work is performed in accordance with direction and project specifications.

• Monitors, Manage and implement maintenance of Storm Water Systems.

• Oversees the scheduling, maintenance and monitoring of all heating, ventilating, air-conditioning, water, electric and other systems to ensure efficient operation.

• Monitors and maintains to specifications for Refuse collection and disposal.

• Familiarized with NFPA, EPA, DEP covering regulations.

• Maintain written records as required and prepare written evaluations of performance of subordinate employees, responsible for hiring, and terminating.

• Manages a work unit/group, responsible for identifying training needs, tracking performance, coaching, and motivating direct reports.

CARPENTER: 1987 – 1991

Duties include construction, repair, and installation of counters, cabinets, partitions, floors, doors, and windows; building framework and roofs; and installing ceilings and floor tile and carpet goods.

• Accurately estimate necessary labor, materials, tools, equipment needed to complete assigned task in a timely and efficient manner.

• Maintain written and computer records.

• Complete production control and material request forms.

• Supervise and instruct other maintenance personnel in the standard and accepted procedures used in the carpentry trade.

• Operate and maintain power and hand tools, and equipment used in the trade, and perform other skilled activities as needed.

• Task to be locksmith for the entire facility including pinning combinations, making, and maintaining Master Key System, and issuing keys and key control records.

ELECTRICIAN APPRENTICE: 1984 – 1987

Responsible for repairs, maintenance, and installation of electrical systems and equipment including motors, transformers, wiring switches, alarms systems, and controls.

• Assist with plans, layouts, and installation of electrical fixtures.

• Working knowledge of electrical theory’s, practices, and techniques.

• Knowledge of applicable standards and electrical code requirements.

• Ability to read circuit diagrams and architectural blueprints.

• Ability to use tools, equipment, and materials necessary in the electrical trade

STATE OF NEW YORK – Newburgh New York 1982 - 1984

ARMORY MAINTENANCE MECHANIC II

Duties include general and preventative maintenance of Armory to include painting, carpentry, plumbing, heating, masonry, and electric repairs, grounds maintenance.

• Maintain records and prepare reports for management.

• Supervise other Armory employees and assist the Armory Superintendent including serving as acting superintendent in his absence.

P & B WOODWORKING – Pine Bush, New York 1968 – 1982

CARPENTER, CUSTOM CABINET MAKER/INSTALLER

Duties included building cabinets and counters to order.

• Specialized in measurements, cutting, as well as final finishing and installation.

• Skilled in the use of routers, Formica tools, table saws, radial arm saws, drum sanders, lathes, and stroke sanders, finishing of all types.

• Installation of wall, flooring, window, doors, roofing, sheetrock, spackling, finishing’s of all types.

• Capable of completing all work with or without specifications or supervision.

MILITARY

ARMY NATIONAL GUARD – 204TH Engineer Division, Newburgh New York 1971- 1996

SFC (E-7) Detachment First Sergeant, classification of senior Construction Supervisor

Responsibility for directing personnel in construction projects and performing administrative functions as needed.

• Maintain records, C.P.M., Bill of Materials, and time sheets.

• Prepare reports, duty roster, payroll, and manning charts.

• Maintain a good working relationship with subordinates and superior officers.

• Training taken at Ft. Leonard Wood, Missouri. Trained as Asphalt Engineer, capable of operating 5, 6, 8, and 10-ton asphalt rollers, asphalt sweepers, asphalt burners, and asphalt plants.

• Experienced with Bridge, Dam, Road and Drainage repairs.

• Experience with heavy equipment such as fork lifts, cranes, dozers, and front-end loaders.

EDUCATION/TRAINING/CERTIFICATIONS

Asbestos Training Course for Asbestos Workers * Measuring and Improving Efficiency of Commercial and Industrial Boilers* Installation, Adjustment, Servicing, and the Combustion Efficiency Measurements of Oil Burners.* Environmental Awareness Training* Human Resources Supervisory Training* The Roofing Industry Educational Institute. Direct Digital Controls (DDC)* Sexual Harassment Training. *Management. *Labor Relations. *Pest Management. * Over 235 Credit Hours in Management, Engineering and Human Resources.

NYS/CSEA LABOR RELATION SPONSORED COURSE:

Blueprint and schematic Reading * The Right-to-Know law* Personal Protective Equipment* Best Locking Measurements and Instrumentation * The Forman as Coach * Framing * Boilers* * Institutional Settings * Lock Out Tag Out * Confined space Training * Fall Protection * Ladder Safety * Pesticide Apprenticeship Training “Hymenoptera”, & categories 7A.* Blood born Pathogens* Electrical Safety* Hazardous Communication* Hazardous Materials* Hearing Conservation* Hand and Power Tool Safety.

UNITED STATES ARMY SPONSORED COURSES:

Quarrying * Basic Mathematics for Field Artillery * Paving and Surfacing Operations * Masonry * Antenna Systems and Wiring Communications * Automatic Data Processing * Demolition.

CERTIFICATES OF COMPLETION IN MANGEMENT COURSES:

State of NY Dept of Health Integrated Pest Management Certification * Personnel Administration * Counseling * Drug and Alcohol Abuse * Special Leadership Preparation * Construction Management * Training Management Systems * Human Behavior * Taking Charge * Individual and group Communications * Environmental Compliance *Supervisors Training Course.

KNOWLEDGE, SKILLS, AND ABILITIES:

Working knowledge of Microsoft Office, Data Collection, Payroll Procedures and budgetary issues. Working knowledge of Preventive Maintenance procedures. Skilled in operating various types of equipments related to the construction trades. Skilled in supervising in house trade personnel, and contractual personnel. Ability to maintain a good working relation ship with subordinates, supervisors, and contractual employees. Ability to estimate and write service contracts of all types. Ability to maintain Real Property Inventory.

As State Superintendent my position is primarily responsible for the supervision and detailed coordination, and work direction of structural, ground maintenance, roads, sidewalks, water, sewage, plumbing, structural, heating, air conditioning, electrical, along with preparing contracts, preventive and predictive maintenance contracts, supervise and manage construction projects, duct cleaning projects, custodial service, maintain food service equipments. Also as controlling officer of State purchases for necessary supplies and equipments coordinates training programs and completes special projects or additional duties as required by State and Federal Governments. This supervision includes establishing and implementing long-range operation, project planning and maintenance programs with emphasis on preventive maintenance program; these duties are performed independently with minimal supervision. Other responsibilities include oil water separators, fire sprinkler/detection systems, AFFF fire suppression systems, fuel consumptions, and energy reports. Responsible for planning, management and implementation of facility Master Keying System, with the issuing and inventory of keys and the assignment of security access levels.

Further responsibility deals with the planning directing, and coordination of the total maintenance program to ensure the sustained reliabilities of the facility. This maintenance program includes planning and supervising the construction and equipment installation, maintenance, repair and operation of all infrastructures to include utility systems, roads and payments, maintenance and repair of all buildings. This position also requires a working knowledge of state and federal building codes and fire and safety codes. In addition the State Superintendent is also certified as a pesticide applicator for industrial, institutional, structural and health related pest control.

These tasks are assigned through work order prioritization, planning and decision process to effectively utilize state maintenance personnel and /or outside contractors to accomplish work requirements.

The State Superintendent performs engineering evaluations to determine requirements and solution for maintenance, research information, repair, alteration, modifications, prepares bid packages, reviews proposals, awards services, and oversees construction projects. Once plans have been finalized to accomplish these tasks, work is assigned, monitored and evaluated for conformance and specifications and to ensure efficient use of labor and materials to meet schedules and time lines.

State Superintendents are responsible for the preparation of statements of work performed by contractors and will ensure work is performed in compliance with contract provisions and that costs remain within budgetary constraints. State Superintendent is also responsible for all civil engineering property, state property, base fire department and security police state property.

State Superintendent resolves employee’s problem as they relate to the work site and provide contractual interpretation for items such as scheduling overtime, receives grievances, complaints and conducts investigations by gathering facts through interviews process and recommends salutations. Prepares performance evaluations standards, reports and discusses duties and responsibilities with the employee. Approves and disapproves leave requests, monitors leave use and accruals for all State Employees with established agency guidelines. Working knowledge of union labor agreements, relation, policies, and procedures. Working knowledge of MS Word and Excel spread sheets.

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