Businesss Systems/QA Analyst
Resume:
Antonio Cornelius Manigault
Columbia, South Carolina 29223
Home: 803-***-****
Cell: 803-***-****
E-mail: ***********@*****.***
EMPLOYMENT: Computer Sciences Corporation (CSC)
Blythewood, South Carolina
Business Analyst Leader
(July 2008 – Present)
• Plan and design complex business processes and system modifications. Makes recommendations to improve and support business activities.
• Gather business requirements through a variety of techniques such as work sessions and interviews. Analyze and document client complex business requirements and processes, communicating these requirements to appropriate parties.
• Create complex test case scenarios to be used in testing; monitors/oversees the testing of business applications to verify that all client requirements are incorporated into the system design.
• Provide input into developing and modifying systems to meet client needs, and develop business specifications to support these modifications.
• Coordinate and facilitate meetings with clients to gather and document requirements and explore potential solutions.
• Coordinate business analyst tasks on information technology projects and provides project team member guidance and support. May plan, allocate and monitor work of other business analysts.
• Participate in technical reviews and inspections to verify 'intent of change' is carried through the entire project.
• Provide time estimates for project related tasks.
• Provide leadership and work guidance to less experienced personnel.
Devine Management Solutions
Client Relations Representative
(December 2007 – July 2008)
• Participated in marketing strategies of various company sponsored campaigns.
• Worked with the Marketing and Web Teams in implementing new software products and services. Once plan was developed, tested the content and format of various data and application solutions, responding to user support and training requests as received
• Answered telephones in absence of Administrative Assistant on an “as needed” basis.
• Maintained all training documentation manuals using Microsoft office products such as Word, Access, Excel and PowerPoint.
Blue Cross Blue Shield of South Carolina
I/T Business Analyst
(March 1999 – November 2007)
• Developed workflows and desk procedures to assist with transition of external clients’ business onto BCBSSC information systems, providing leadership to new Business Analysts to the area.
• Worked with Web Application Team to clarify requirements written to enhance system structure.
• Participated in the Project Management activities of various projects and served as Principal Business Liaison, ranging from software upgrades and installation to database/file restructuring and data mapping, to ensure that new or modified functions were developed utilizing correct file structures within Blue Cross Information Systems.
• Defined and executed testing strategies and methodologies with the Test Coordination/Tactical Testing teams, as well supported user acceptance, system and regression testing for various application systems (Web, EDI and Claims processing).
• Traveled to satellite offices as required training internal and external clients on new system enhancements as a result of new deliverables being implemented, facilitating meetings (JAD/JRPs) as required.
• Maintained training documentation and process flow diagrams using Microsoft office products such as Word, Access, Excel, and PowerPoint to ensure development and communication of alternative workarounds for system defects/upgrades were achieved.
• Interpreted, clarified and wrote business requirements for change orders given by the Programming staff or other area Business Analysts, identified the system requirements for meeting the objectives for completion, and specified business requirements for new and/or existing operational reports (as requested by Customers or Information Systems).
• Acquired extensive knowledge of QMF/DB2 relational databases, SQL, CICS, APS/COBOL programming languages, and utilization of OCR Imaging processes and Non-OCR Imaging processes (such as WMS and OD/390).
Blue Cross Blue Shield of South Carolina
Project Test Coordinator III
(December 1997 – March 1999)
• Served as Project Leader on major system enhancement projects.
• Instructed, directed, and monitored work of user area testing staff on each system project assigned.
• Prepared written reports and analyses providing interpretation of all findings upon testing to Supervisor, resolving coordination issues with claims/support areas as necessary.
• Coordinated special projects as assigned by supervisor (e.g. matrix testing or system related testing resulting from batch cycle incompletion).
Blue Cross Blue Shield of South Carolina
Dedicated Claims Processor III / Customer Service Representative II
(November 1996 – December 1997)
• Processed insurance claims on an IBM Computer System.
• Gave prompt and accurate processing of first and second pass claims, adjustments, telephone and written inquiries/correspondence for the accounts assigned.
• Assisted Service Center Management with the instruction and training of new employees and recommended improvements to the Private Business Training Department that were vital to the success of the department and Company.
• Interacted with marketing, claims, and accounting personnel in addition to other support staff to ensure smooth transactions and acquisitions of accounts were made.
• Traveled to account locations to assist management in group presentations, QA sessions, etc. as requested.
Blue Cross Blue Shield of South Carolina
Total Processor I /Account Administrator II, State Business Unit
(March 1994 – November 1996)
• Effectively maintained a membership system of approximately 400,000+ enrollees.
• Coordinated with the Office of Insurance services personnel and State Unit personnel to ensure appropriate group and subscriber structure/status/benefits, providing responses on all inquiries via telephone, e-mail, or written within 24 hours.
• Coordinated the weekly and monthly financial agreement billing report.
• Tested and assisted with implementation efforts for CES (Client Enrollment System) utilized by the department; was also responsible for training new hires on this new membership system.
• Served as the department tester on any enhancements or modifications that were made to the system that could have impact on our department or benefit structures therein.
• Assisted in keying claims or providing customer phone support as needed.
Equifax Services
3700 Forest Drive, Suite 400
Columbia, SC
Manager, Data Entry Operations (September 1993 – December 1994)
• Supervised staff of approximately 12+ employees.
• Ensured company standards and policies were adhered to by staff.
• Motivated staff by offering additional incentives (with Mgmt. approval).
• Entered insurance claims and quotes into digital computer systems which were electronically submitted to Home Office headquarters in Atlanta, GA.
• Utilized a Dictaphone to translate insurance quotes recorded on cassette tape and converted into report format.
• Maintained all quality standards with a maximum of 2% error rate.
EDUCATION: Webster University – Columbia, SC
January 2006 – August 2008
M.A., Professional Mental Health Counseling
Claflin University – Orangeburg, SC
January 2001 – May 2005
Major: B.A., Sociology/Criminal Justice Administration
Magna cum Laude Honors Graduate
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