Project Manager Customer Service

HARRY OLSON, PMP

*** ********* ***** ******** ****, TN 37683 612-***-**** ***********@***.***

SENIOR PROJECT MANAGER

Sales Support / Integrated Solutions / Applications Development / Budgets / Cost Controls / P&L

Client Relations / Process Improvements / Training / Migration / Global Program Management

Directing high-level technical projects, I deployed the latest IT/IS technologies, resolving complex needs for businesses of all sizes and diverse industries. I analyzed customer requirements and improved service levels while significantly reducing costs. With a keen understanding of business needs, I implemented best practices and solutions.

Combining a strong business acumen with IT/IS expertise, I specialize in working closely with clients and team members to find solutions while completing projects and driving profitability. My analytical intelligence and data integration expertise contributed to adding and retaining notable accounts. Key strengths include:

 Developing highly tailored solutions to diverse IT requirements.

 Delivering IT projects on time and under budget to maximize revenues and profitability.

 Exceeding stakeholder expectations by identifying client needs.

 Implementing leadership, training and mentoring skills to boost project efficiencies.

Colleagues know me as a resourceful, persistent problem-solver with the ability to get things done quickly. I provide dynamic leadership of teams designed to meet demanding objectives. Highly professional, I apply the latest techniques on every project in order to increase profitability.

I hold PMP Certification, a degree from Northwestern Electronics Institute, and I have a patent pending.

SELECTED ACCOMPLISHMENTS

Secured contract with innovative technology solutions. Intel was experiencing high security labor costs. Developed and executed plan to automate lobbies with hands-free portals and turnstiles. Directed total update of system, meeting client goals for cost savings. Secured additional $15M revenue for Datacard at 62% gross margin.

Developed architecture, driving profits. Clients Intel, Lucent, AT&T, and AMEX faced replacement of outdated access control systems. Directed team to develop and replace open architecture, accommodating existing legacy hardware. Completed enterprise project, contributing to a 57% profit margin for Datacard.

Rescued program efficiencies to boost profitability. Datacard Badging Services Division was experiencing declining revenues and reduced profitability. Developed new business plan, standardized operations, updated equipment and products. Implemented program with five new national accounts, increased profit margins by 400%.

Researched and utilized alternative supplier for project. Project for Intel in Costa Rica was stalled due to a critical missing part. Sourced raw materials and contracted with a local machinist to fabricate the part, ensuring specifications were met. Completed project on time and under budget, ensuring profitability for Datacard Group.

CAREER HISTORY

Datacard Group, $320M Security Card Manufacturing Company

Senior Project Manager, 2006 to 2009. A division devoted to card personalization and security programs. Promoted to improve technical and financial performance of division. Oversaw delivery of programs from $4M to $5M for key accounts. Ensured continuous improvement and client satisfaction.

Manager, Security Solutions, 2001 to 2006. A security equipment manufacturing division. Recruited to head IT security projects, developed an open standard security management system. Provided sales support and led team of 34 engineers, managers and customer service staff. Oversaw project budgets up to $7M.

Government Program Manager, 2000 to, 2001. A manufacturing division of National ID, Passport, and Employee ID security programs for the international market. Developed technical, marketing and business plans for government programs in Latin America and Asia. Managed IT/IS projects from $500K to $10M.

Earlier: Program Manager, Training Coordinator, Technical Instructor, Electronic Technician, Datacard Group. IS Officer, United States Army-Civilian Division. Served in the United States Army Reserves.

Additional: I enjoy outdoor sports and volunteer helping the physically disabled participate in outdoor activities through the Capable Partners organization and I am a member of East Tennessee Chapter of PMI.

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