Customer Service Sales Representative

ANTHONY DUONG

**** **** **** **** *********, Texas 76018 (682) 561- 0733 ya11e5@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

A bilingual (English & Vietnamese) business professional with expertise in customer service, acute business insight, strong conceptual and people skills. Competent in Microsoft software programs including: Excel, Word, PowerPoint, Publisher, Adobe Photoshop, Adobe InDesign, and Adobe Illustrator. Possesses the ability to establish and maintain credibility and trust with clients. Excellent written and verbal communication skills.

EDUCATION:

Bachelors Degree of Arts in Advertising and Minor in Business Administration

University of Texas at Arlington, Arlington, Texas, May 2010; GPA 3.2

Member of Pi Kappa Phi Fraternity Organization

Member of Ad League at Texas Arlington

PROFESSIONAL EXPERIENCE:

Guest Service June 2009- June 2011

Choice Staffing Service Dallas, Texas

Greeted guests and directed them to their seats upon arrival in the building or designated seating areas. Checked for safety hazards and/or defects in seating areas. Became familiar with building logistics. Customer focused and demonstrates the ability to deliver fan friendly service.

Advertising Sales Representative June 2008-June 2009

The Shorthorn, University of Texas at Arlington Arlington, Texas

Met quotas and all student publication deadlines. Participated in weekly and daily sales meetings, training sessions, and met all other responsibilities of the position.

Sale Associate/Customer Service April 2007-June 2008

Payless Shoesource, Parks Mall Arlington, Texas

Operated cash register and offered assistance to all customers. Met day and weekly company financial goals. Answered phone call from various payless store locations. Kept detailed track of inventory.

Bilingual Sale Associate/Customer Service April 2006-April 2007 Bed Bath and Beyond, Highlands Arlington, Texas

Provided quality customer service to enhance customers shopping experience. “Be the Expert” in order to sell exactly the right home-related product to each customer whether in-store or online. Selected to demonstrate the Soda Stream soda machine in-store for the Christmas 2006 season. Kept track of inventory and cleaning maintenance.

Bilingual Customer Service Representative March 2004-April 2006

JC Penney, Ridgmar Mall Fort Worth, Texas

Responded to inquiries from other areas on jobs. Worked on reports that directly impact customers’ jobs prior to installation. Coordinated with other areas to ensure deadlines are met, and communicated changes in customers’ jobs to other areas that will be impacted.

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