Customer Service Training

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RUPASHRI SORMARE

contact No: +91-998******* Email Id: ********.*******@**********.***

|Objective: |

| |To work in a professional organization where I can contribute|

| |to my full potential using my strong communication and |

| |promotional skills which can help improve the organization's |

| |growth and profitability. |

|Summary: |

| |I have more than 9 years of strong experience in public |

| |relation sectors. High achiever dedicated to solving |

| |organizational problems. |

| |Advanced skills in leadership, program administration, and |

| |communication. Excellent communication skills, work ethics, |

| |phone & office etiquettes. Sound knowledge of Airline, Travel|

| |Industry as well as Visa, Immigration and Consular field. |

|Education: |

| |Masters of Commerce from Mumbai University |

|Courses, Training and Certifications achieved: |

| |Successfully completed IATA Foundation Course from IITC, |

| |Mumbai. |

| |Successfully completed Diploma in International Airlines |

| |Management from IITC, Mumbai. |

| |Successfully completed "Pax Handeler" check in training from |

| |Singapore Airlines |

| |Successfully completed "MACS" Check-in training from Kuwait |

| |Airways |

| |Successfully completed "DCS" Check-in training from |

| |Air-India. |

| |Successfully completed Air India Check in & Reservations |

| |training from Air India Staff College. |

| |Completed Basic training in Dangerous Goods Handling during |

| |Passenger Acceptance from Air India Staff College. |

| | |

|Experience: |

| | |

| |Immigration New Zealand working as a Visa Officer |

| |(From 26th April 2011-till date) |

| |Responsibilities include: |

| |Checking validity and geniuses of documents submitted by |

| |applicants |

| |Taking care of Visas, Documentations, filing, etc. |

| |Maintaining computerized record of all visa applications and |

| |information. |

| |Giving allocations to immigration officers. |

| | |

| | |

| |Thai International Airlines Worked as a Ground Officer. |

| |(From 1st Oct 07 -30th April 2011) |

| |Responsibilities include: |

| |Managing day to day Flight Procedures. |

| |Handling Agents and coordinating with local |

| |Customs/Immigration/Air Traffic Control and Other Depts. |

| |Planning for Meal uplifts as per Flight schedules. |

| |Contingency planning in connection with disruption of flight |

| |schedules on various accounts. |

| |Supervision at check in counters. |

| |Closure of Departure flights. |

| |Supervising Quick Turnaround to ensure on time departure. |

| |Supervising Arrival flights and ensuring smooth handling of |

| |passengers. |

| |On time Baggage delivery. |

| |Coupon Stats. |

| |Filing of relevant flight papers. |

| |Pre Flight and Post Flight work. |

| |Doing Administration duties, checking of bills, handling |

| |contracts and invoices. |

| | |

| |Air India Air Transport Services Ltd. Worked as a Customer |

| |Agent. |

| |(From1st Oct 05-31stSep 07) |

| |Responsibilities include |

| |Handling checking counters for Air India as well as all |

| |Foreign Carriers handled by Air India. |

| |Handling Arrivals, UNMS, preparing General Declarations for |

| |various flights. |

| |Handling Air India Traffic Admin Desk. |

| |Customer Assistance, Profiling Passengers, Handling Lost |

| |Baggage, preparation of Monthly Statistics, Quarterly |

| |Statistics, and Yearly Statistics using Computers. |

| | |

| |Sapat International Pvt Ltd Worked as a Customer Care Officer|

| | |

| |(From15th May 04 -15th May 05) |

| |Responsibilities include |

| |Attending and resolving customer queries. |

| |preparation of Monthly Statistics, Quarterly Statistics, and |

| |Yearly Statistics using Computers. |

| | |

| | |

| | |

| |Samudra Link Ferry Shipping Ltd. Worked as a Reservation and |

| |Collection Asst |

| |(From 28th Dec 03 -15th May 04) |

| |Responsibilities include |

| |Responsible for processing room reservation by fax, phone, |

| |email and mail. |

| |Accepting and keeping records of advanced deposits on |

| |reservations. |

| |Cooperate with the group of sales managers and help in |

| |walk-in basis reservations. |

| |Checking for the guarantees of credit cards and cheques of |

| |reservations. |

| |Used proper procedures to change or cancel reservations. |

| |Coordinating the convention and conference groups in block |

| |reservations. |

| |Processing and filling paperwork correctly. |

| |Handling customer concern properly. |

| |Executing strong customer service abilities. |

| |Responsible for all other duties assigned. |

|Skills: |

| |Proficient in speaking English, Hindi, Marathi, Gujarati |

| |languages |

| |Excellent Knowledge of Windows, Microsoft Office. |

|Personal Details: |

| |Date of Birth: |

| |28th July, 1982 |

| | |

| |Address: |

| |B-42/4, Govt, Colony, |

| |Bandra (East) Mumbai 400051. |

| | |

Place :- Mumbai

Date :- 11th June 2012

Contact this candidate