Manager Customer Service

**** **** ****** **., ********* Ranch, CO *****•303-***-****•********@*******.***

Brooke Gammel

Objective

• Obtain a position at a company where I can maximize my management skills, sales and marketing background, and customer service skills

Experience

November 2004 – April 2011 Beacon Hill Investments Denver, CO

Community Manager

• Facilitated and managed the lease-up of The Flats at Whisper Sky at the newest, luxury apartment homes in Denver

• Successfully managed stabilization and resident retention during economic recession

• Managed staff of 6 which included sales and maintenance personnel

• Set-up advertising of new community with industry vendors

• Marketed new community to area hospital staff, local businesses and traveling business companies

• Kept delinquency rate below 1% even in times of economic downturn

• Assisted in budget preparation and rental rate increases

• Assisted in leasing and resident retention

• Increased Net Operating Income in the first year by $20,000 and $40,000 in second year of stabilization.

• Maintained occupancy at 95% or above

• Managed a staff of 5 which included office and maintenance members

• Assisted in budget preparation on a yearly basis

• Forecasted operating expenses and net collectible income on a monthly basis

• Produced a detailed variance report on a monthly basis

November 2003 - November 2004 Wyndham Hotels Denver, CO

Transient Sales Manager

• Increased outside business stays by 50% in the first 6 months of employment

• Marketed to local businesses and large corporations to increase hotel stays with Wyndham Hotels

• Made cold calls to businesses on a daily basis to increase hotel stays

• Visited current clients to maintain hotel use

March 2003 – November 2003 Omni Properties Denver, CO

Marketing Director

• Responsible for marketing apartment communities to outside companies

• Managed outreach marketing for communities to help increase rentals

• Spent majority of time handling outside marketing

• Cold called area businesses to drive employees/customers to our communities

August 1998 – March 2003

Metric Properties

Littleton, CO

Leasing Consultant and Assistant Manager

• Solely responsible for leasing luxury apartment rentals

• Responsible for integrating Preferred Employer Program

• Posted rent and handled delinquencies

• Assisted with conversion from apartments to condos (for sale product)

• Assisted with resident retention during conversion process

Education

1994 - 1998 University of Missouri - Columbia Columbia, MO

B.S. Human Environmental Science

• Emphasis in marketing and merchandising

References

See Reference Page

References

Peter Kudla (President) Metropolitan Homes #303-***-****

Rob Kuck (Vice President) Metropolitan Homes #720-***-****

Kathy Schmoutz (Regional Executive Assistant) Legacy Partners #303-***-****

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