IT help desk or web developer

***** * ******** **. ********, Az. *****

Email: *************@*****.*** Home 623-***-**** Phone: Cell 602-***-****

Edward Pierson

EDUCATION:

Tech Skills, Phoenix Campus. A+ and CIW certifications I am currently working on NET + certification

I have received my CIW Master certified web developer certification.

Kaplan University Bachelors in Website design in progress

American Honda Technical training

I graduated Villa Park High School Villa Park California.

OBJECTIVE:

To help with making wherever I go to work the very BEST it can be. I strive to share my knowledge with my co-workers to help achieve optimum results.

QUALIFICATIONS:

I am A+, Certified and a Certified Internet Web Professional

I have been working is some form of customer service my entire working career. I am very good with all Microsoft office programs.

I also have above average computer knowledge including operating systems, troubleshooting hardware and software problems as well as network problems.

I ran the incoming call center at Midway Chevrolet.

I have managed 5 technicians for about 6 years. I hired and fired them as well as trained them or assisted in finding them training.

For 32 yrs. I have worked as a Honda Tech Shop Foreman. I have been a service advisor and a service manager. In the past I have been ASE certified and a State of California certified emissions Tech.

.

EMPLOYMENT:

July to present

E4E

Help desk for Logitech Harmony remote controls. Helping customers

With problems with their internet based remote controls

Inter Con Security

Aug. 2/07to June 6th/08

Elite Protective Services

Security Guard I have a current Arizona DPS unarmed Guard Card

Nov. 2006 to Feb 2007 Purcell tire Scottsdale Az.

Service Manager: I ran the shop and ordered parts

August to Sept 2006 Bekelian Motors

Service advisor, quality control I wrote service for various makes of cars from

Mercedes Benz,, to Honda and everything in between.

March 2006 to August 2006. Midway Chevrolet

I worked as a Customer service rep. for the

Service Department. My duties include being the assistant to the

service director in doing anything he needs me to do including

Handling upset customers, test driving cars, writing service,

Calling on special order parts, answering technical questions on

The telephone, dispatch and anything else he might need.

2001 to 2006 Service Manager Jackson and sons

Service manager I oversaw the everyday running of the shop, tech training.

2000-2001Honda Tech. Mistlin Honda Modesto Ca.

I was a line tech and did everything from service work to engine and Trans overhauls. The reason I left was that I sustained a hand injury and was unable to continue my career as a Honda tech.

1999-2000 Honda Tech. Robertson Honda North Hollywood, Ca.

My job duties were about the same. The reason I left was I bought a house in central California where I had always wanted to live and moved there.

1972-1999 Honda Tech, Honda Santa Ana, Santa Ana, Ca.

My job duties were the same. The reason I left was after 28 years of service and a change of ownership I felt it was time to leave.

1970-1972 VW tech. Rigor’s VW repair, Watsonville, Ca.

I assisted in the repair of VW and Porsche automobiles The reason I left was that I was young and was offered a career position at Honda Santa Ana

References:

Larry Burns Service Manager Right Honda Scottsdale Az

Phone 480-***-****

Don Jackson was my service manager at Honda Santa Ana and His

Phone # is 714-***-****

Paul Rigor the owner of Rigors VW repair 831-***-****

Scott Malkemus, Community Services Director for the City of Brea

Ca. 714-***-****

Tom Murphy Service Manager Beleikan Motors 602-***-****

Steve Alcott Store Manager Purcell Tire 480-***-****

Steve Franklin Owner Elite Protective Services 480-***-****

Gabe Sanchez Instructor Tech Skills 602-***-****

Contact this candidate