Customer Service Human Resources
Resume:
Christine T. Smith
Hudson, NH ****1
E-mail: ****************@***.***
Objective:
Obtain a position as a team-player where I can maximize my payroll experience, data entry and communication skills.
Skills:
• Ability to Analyze Information
• Organized
• Meets weekly Deadlines
• Excellent Communications
• Attention to Detail
• Multitasking
• Flexible
• Adaptable
• Excel
• Profitool
Experience:
July 1998 – January 2010
The Middlesex Corporation, Littleton, MA
Payroll Supervisor
• Prepared multi-site and multi-state payroll for prevailing wage employees by compiling and processing payroll information; maintaining records. Payroll included regular pay, overtime, and bonus pay for approximately 350 - 500 weekly paid employees. Prepared payroll for approximately 30 bi-weekly employees. Final pays to terminated employees to include regular pay owed, vacation and in some cases Severance packages.
• Prepared pay by verifying time records; calculating and producing checks or electronic transfers by downloading data from workforce cost sheets prepared in Excel and uploading data to an in house payroll processing software.
• Updated records by reviewing and entering changes in exemptions, insurance changes, deductions, paid-time not worked, status, and pay; calculating vacation earned.
• Prepared weekly prevailing wage workforce reports to be distributed to worksites.
• Balanced payroll general ledger accounts by auditing information; identifying and resolving discrepancies.
• Processing of Direct Deposits.
• Determined payroll liabilities by entering federal and state income and social security tax information, 401k transfer and direct deposits.
• Fulfilled wage garnishment requirements by completing forms; adjusting payroll records, documenting and transmitting withholdings; negotiating with collection agencies to convert garnishments to wage assignments.
• Maintained New Hire setup, medical insurance, wage assignments and garnishments.
• Remitted multi-state tax payments by collecting and verifying data; preparing federal, state, and local tax reports; initiated payment.
• Accomplished accounting and organization missions by completing related results as needed.
• Maintained excellent employee communication with field employees.
• Completed additional projects as required.
• Worked closely with Human Resources.
June 1997 - July 1998
Boise Cascade Office Products, Billerica, MA
Customer Service Associate
• Maintained excellent customer relations of calls on incoming queue.
• Data entry of numerous orders faxed in by customers.
• Compiled on-site ordering at customer locations.
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