Customer Service Sap
Resume:
Kenya R Sturns
Arlington, TX 76006
***********@*****.***
SUMMARY
Over 6 years of SAP Variant Configuration Experience as a programmer as well as North American Variant Configuration Team Leader.
Over 10 years of SAP Production Support in SD, PP and MM
Completed 2 logistics implementations and one full cycle implementation
Over 14 years experience in manufacturing environment
Performed Variant configuration training for global teams.
PRIMARY SKILLS
SAP 4.6/ 4.7, SAP ECC 6.0, SAP VC, SAP Variant Pricing, SAP IDOCS, SAP ALE, SAP CRM, Microsoft Office, MS Visio
Secondary Skills (User)
Production Support for SAP SD, SAP MM, SAP PP
EXPERIENCE
April 2011 - October 2011
ERP Logics/Cashman Equipment
SAP Variant Configuration Lead Consultant Las Vegas, NV
SAP Variant Configuration Implementation for Construction Equipment Corporation.
SAP ECC 6.0 and SAP CRM
Coordinated sessions with Client to gather requirements and propose VC solution.
Provided Variant Configuration design solution to client for highly configurable equipment
Programmed Characteristics, Classes, Profiles, Dependencies, Variant Pricing, Pricing Condition Tables, Constraints
Provided mapping necessary for Variant Configuration Upload into SAP via custom interfaces.
Created Material Variants
Created LSMWs for data creation/upload
CRM knowledge base creation/Runtime Error/troubleshooting
Testing and training, Order to Cash process, Lead, Opportunity, Quotation to Sales Order
Daily interaction with off shore SAP technical teams
May 2006 – June 2010
KONE Elevators and Escalators
North American SAP Variant Configurator Team Leader Allen, TX
Scheduled VC releases, including programming, testing, planning and release into the test and production systems.
Requested changes from SAP Competence Center to maintain VC related customizing.
Worked with various designated personnel to ensure that data has been fully debugged and meets user acceptance criteria.
Provided time estimates for VC solutions to be used for payback analysis for product changes.
Conducted performance reviews of VC Developers bi annually.
Actively attended and participated in meetings to brainstorm and improve processes. Assisted with the documentation of processes and associated work instructions.
Managed a team of three Variant Configurator Developers in North America and as many as six Variant Configurator Developers in Torreon, Mexico (during transition).
Created and Implemented full SAP Variant Configuration training program for the transition to Torreon, Mexico.
Managed budget of up to $500,000 per year
Scheduled and assigned all Variant Configuration work in North America and Torreon, Mexico. Liason between North American and India/Finland.
Served as implementation project coordinator for all SAP VC product/project releases in North America and Mexico
Key member in Implementation of SAP in three Logistics Distribution centers. Completed VC requirements as well as assisted in Plant set up, Material Management and manufacturing functions.
Performed duties of Variant Configurator Developer on a daily basis.
September 2005 – May 2006
KONE Elevators and Escalators
SAP Variant Configurator Developer Allen, TX
Using VC functionality, developed and maintained configurable bill of materials for elevator products based upon application data developed by Engineering, Customer Service, Construction, Installation and Logistics.
Using VC, developed and maintained configurable routing selection logic as determined by Manufacturing Engineering.
Using VC, developed and maintained order entry and feature based pricing systems using information from product support personnel such as product definitions and pricing data.
ALE of VC master data from development to test and production systems. Troubleshooting IDOCS.
Creation of characteristics, classes, configuration profiles, Super BOM's, Object dependencies and Configurable material.
Created tables and constraints for different combinations and restrictions of the product as per requirements specified by Engineering, Customer Service and Construction Installations.
April 2001 – September 2005
KONE Elevators and Escalators
Manufacturing Engineer Allen, TX
Designed 50 foot assembly line to produce elevator controllers
Designed and assembled work cells/stations for Elevator fixture component assembly.
Provided engineering support to controller and fixture factory with design, assembly and testing.
Designed and built test platforms for Elevator controllers and Electrical Fixtures.
Created product change request to improve efficiency as well as cost savings in assembly areas.
Collaborated with Engineering, Customer Service, Logistics, Installation and Construction Technology.
ACKNOWLEDGMENTS
Board of Directors, Executive Secretary, Tarrant County Black Historical and Genealogical Society, 2010 to present
Participant in KONE Global Leadership Triathlon, Leadership training offered yearly for 20 employees (out of over 20000) , Mckinney, Texas
Participant in KONE Global Induction Program, program which identifies leaders in the corporation, offered yearly for 20 employees (out of over 20000) in Helsinki, Finland
Mentor, Communities in Schools 2003 – 2008, Mckinney, Texas
Mentor, Junior Achievement 1998 – 2000, Paris, Texas
Diamond Life Member, Delta Sigma Theta Sorority, Incorporated
EDUCATION
August 1993 - December 1997
Bachelors of Science in Electrical Engineering
Prairie View A & M University, Prairie View, TX
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