Amy Cole - Administrative, Clerical, Purchasing, Data Entry

A disciplined and reliable professional with extensive experience in the point of purchase, healthcare, sports and hotel/hospitality industries. Good work ethic, integrity, and excellent customer service skills. Experience working with “C” level executives and doctors as well as the general public. Broad knowledge of internet research, meeting management, purchasing and office administration. Superior written and oral communication, typing and data entry skills with proven time management expertise.

CERTIFICATIONS

· Paralegal Certificate from Sam Houston State University, September 2005

SOFTWARE

· MS Office Suite including Word, Excel and PowerPoint

· MS Retail Management System

· Quick Books, Net Suite

· Act! Contact Management database

· Lotus Notes and Microsoft Outlook

· Solomon Order Management software

· EDI (Electronic Database Interchange)

OFFICE SKILLS

· Accurately type 70 words per minute

· 10-key by touch

· Scheduling and meeting coordination

· Document creation, editing and proofreading

EXPERIENCE

2006 – 2008 The Fibromyalgia & Fatigue Center Inc

Purchasing Manager

· Promoted to Purchasing Manager within 5 months, placing orders for all clinical and IV supplies for 12 clinics

· Coordination of physician recruitment with outside recruiting company

· Organized and maintained all property leases including clinics and corporate office

· Prepared legal documents for physician structure implementation

· Data entry of all e-commerce orders placed on enterprise website

· Monitored and tracked all orders placed

· Negotiated shipping agreement for enterprise

· Reconcile all invoices and packing slips for accounts payable

· Designed and implemented procedures for inventory ordering system for 12 clinics

· Managed vendor relationships, resulting in improved pricing on supplies and products

· Coordinated inventory levels with Regional Managers to reduce purchasing costs

· Remediated customer complaints escalated from enterprise call center

· Managed inventory for company e-commerce

· Maintained e-commerce site by updating, adding items and format

· Authorize shipments of private label products

· Increased e-commerce sales by improving customer relations and repeat business

· Coordinated with private label manufacturer on new formulations and new product roll out including labels and packaging

· Work with CFO to devise reports for private label penetration in all centers

· Manage inventory counts for all clinical supplies for 12 clinics and private label supplements at fulfillment house

· Implemented new company-wide RMS system which went live November 2006

· Perform as RMS support to 12 centers plus corporate office

2002 – 2006 Vidpro International, Inc./SoccerPal Division

Senior Sales and Marketing Assistant

· Manage house accounts and increased sales by 100%

· Assist President and Vice President with all phases of company operations

· Initiate and supervise domestic and international patent processes for all SoccerPal products

· Design and manage annual, monthly and daily sales reports for complete product line

· Data entry of all orders placed via customer service phone calls

· Responsible for all facets of SoccerPal orders, from taking the incoming order to verifying shipment of order

· Manage and supervise processing of orders through EDI (Electronic Database Interchange) system

· Responsible for the Internet research of marketing trends in sporting goods industry

· Coordinate preparations for sales presentations

· Responsible for scheduling travel and hotel arrangements for sales staff

· Manage all trade show arrangements and conduct prospective customer interviews

· Assist in new product development decisions and roll out

· Coordinate new product packaging, design and marketing tools

· Supervise order shipping with warehouse

· Monitor product inventory and order products when necessary

· Manage communication with foreign accounts

· Initiated safety testing for all products and maintain required safety records

· Manage sales contact database

· Supervise website redesign coordinating with graphic design and IT department efforts

· Manage all magazine advertising, working closely with graphic design department

· Key point of contact for independent SoccerPal territory sales representatives

· Perform customer service by handling all calls regarding SoccerPal and Vidpro, and investigating any issues or concerns

2001-2002 Intervest Properties/The Bradford at Lincoln Park

Meetings /Guest Services Manager

Regional Wedding Services Coordinator

· Increased occupancy of hotel by securing group bookings, wedding groups and corporate accounts

· Improved hotel STAR report rating status from 8th place to 1st in competitive set

· Increased meeting room bookings 200% by aggressively seeking new business

· Performed in Director of Sales capacity from May 2001 to July 2001

· Developed strategies for increasing wedding business including devising sales collateral, organizing and carrying out a sales blitz of area churches and wedding coordinators, which resulted in being awarded the position of Regional Wedding Services Coordinator for all Dallas properties

· Prospecting for new business and making sales presentations to prospective customers

· Organizing, supervising, and participating in sales blitzes

· Generating monthly reports including group forecasting, month end, pick-up trend report and top company report

· Daily preparation and inspection of showrooms for customer presentation

· Giving tours of hotel to prospective guests and meeting managers

· Marketing and selling of meeting space

· Servicing events by coordinating catering, arranging for visual presentation equipment and set up of room

· Maintaining client database for sales department using ACT!

· Preparing legal contracts and negotiating rates for corporate groups, meeting space, and all group room blocks

· Oversee front desk operations and assist by making reservations, answering phones and assisting

in guest registration

· Represented hotel at community organizations and events

· Preparation and delivery of creative amenities to special guests

2000-2001 The Crowne Plaza Hotel North Dallas/Addison

Transient Sales Coordinator

· Provided outstanding customer service and sales department assistance which resulted in promotion to

Transient Sales Coordinator from Sales Administrative Assistant

· Assisting four Sales Managers and Director of Sales by preparing legal contracts and proposals

· Working closely with General Manager on special projects

· Preparing and delivering creative amenities for site visits

· Assembled and maintained sales collateral for sales department

· Daily preparation and inspection of showrooms for customer presentation

· Giving tours of hotel to prospective guests and meeting managers

· Assisting sales staff in preparation of sales blitzes by creating flyers and special sales collateral

· Qualifying sales leads by obtaining complete, detailed information from customers

· Designing and editing monthly newsletter for hotel, and calendar of special events for hotel restaurants

· Maintaining customer database for broadcast distribution of hotel publications and corporate accounts

· Assisted catering administrative assistant by designing and helping to create event menus with the hotel chef

1998-2000 Physician’s Education Resource

Medical Editor/Meetings Coordinator

§ Excelled in internet and library research, editing and planning of meetings and conferences

§ Was promoted two times during my tenure

§ Invited and assisted doctors from all over the world in submitting research articles for the company's

oncology newsletter and journal publications

§ Editing medical research articles for grammar, content and correct dosages

§ Designing treatment and dosage algorithms when applicable using Excel and Power Point

§ Assisting with the publication process by editing all 1st and 2nd rounds of proofs

§ Assisting meetings department manager in planning and organizing oncology conferences

§ Overseeing art production on posters and all signage for conferences by working with graphic design department

§ Preparing all on-site materials such as name tags, name tents, syllabi, slide presentations and registration materials

§ Overseeing the invitation process and coordinating all travel arrangements for invited speakers

1989-1998 Texas/U.S. Oncology

Business Office Coordinator

§ Managing daily operations for busy two-doctor oncology practice

§ Assisting patients with billing issues and transcribing all patient visit notes

§ Scheduling hospital stays, x-rays, chemotherapy, scans and return visits

§ Document preparation which included letters, visit notes and medical histories

§ Preparing all new patient materials, forms and charts

§ Conducting new patient interviews including medical histories

§ Assisting in back office duties including phlebotomy, vital signs and assisting doctors on exams

§ Managing and facilitating monthly staff meetings

§ Consulting on Efficiency Planning rollout for two of the company’s North Texas cancer centers

§ Order all office and medical supplies

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