Customer Service Representative

Tamara A.Best

********@*****.***. 1-708-***-***** 708-***-**** 15515 Ellis Ave Dolton IL 60419

Customer Service Representative

Objective:

To obtain a stable position with room for advancement.

Education

Westwood College - Business Administration/Accounting

17 N State Street, Chicago IL, 60601

Qualifications

Six years of excellent customer service experience.

Ability to resolve customer issues and complaints.

Experienced in Microsoft Word, Excel, PowerPoint and Outlook.

Excellent problem-solving skills.

Great communication skills with the use of logic and analysis to identify the

strengths and weaknesses of different conflicts.

Excellent mathematics skills, comprehension skills, and excellent leadership skills.

Work Experience

Brain Hurricane, August 2010-October 2010

Call Center Representative-Temporary position

Exercised strong interpersonal communication skills with customers and department personnel.

Accepted assignments with an open, cooperative, positive and team-oriented attitude.

Utilized multiple call center support applications to efficiently assist customers and agents.

Washington Inventory, Chicago, IL January 2008 – May 2009

Inventory Specialist

Maintained accurate inventory for several retail stores.

Helped maximize profit and reduce loss by detailing east store’s inventory

Soldier Field, Chicago, IL September 2007 – December 2007

Customer Service Clerk/Concessions Cashier (Seasonal position)

Provided customer service and answered customer inquiries regarding store merchandise

Prepared and served food Processed customer transactions.

Provided prompt and courteous service.

Old Navy, Chicago IL February 2004 – August 2007

Customer Service Rep/ Head Cashier

Provided customer service and assisted customers with purchase selections.

Quickly and accurately processed customer transactions.

Priced and stocked merchandise on the sales floor.

Set up advertising displays and arranged promotional pieces on counters and tables.

Deposited cash receipts.

Responsible for supervising and providing coaching to employees.

Managed complaints to ensure customer satisfaction.

Processed customer credit applications.

Volunteer Work

Markham Park District Receptionist July 2008 to July 2009

Sister to Sister Outreach Director January 2007 to Present

Venture Scouts Unit 4555 Vice President Sept. 2003 to Sept.2004

Transitional Training Receptionist August 2009- January 2010

References available upon request

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