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experienced branch manager

Federal Way, WA, 98023
November 24, 2009

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***** *** ****** **

Federal Way, WA 98023



* P&L Management

* Quality Assurance

* Bidding / Proposals

* Margin Improvement

* Contract Negotiations

* Facilities Management

* Regulatory Compliance

* Client Needs Assessment

* Training & Development

* Subcontractor Management

I am a successful Branch Manager in the Puget Sound market seeking a position as a Branch/General Manager to the professional services industry. I excel at coaching high performance teams and enjoy the challenge of exceeding corporate expectations of sales growth, customer service performance and profit improvement.

* Highly accomplished manager with 25+ years of experience leading single and multiple site locations for a diverse range of local and nation-wide companies. Expertise in driving sales and margin growth by building and motivating teams of professionals that consistently exceed customer service expectations.

* Drive sales, quality, and service objectives utilizing a consumer-focused and team-oriented approach to achieve operational challenges. Capitalize on broad knowledge of customer service and sales team management to implement training programs that have positively affected sales growth and employee retention.

* Proven ability to define, organize, and execute multifaceted initiatives within time and budgetary constraints. Excellent team leader and effective manager of change with proven ability to comply with corporate guidelines, identify opportunities for costs savings, and achieve year-over-year sales targets.



Branch Manager

Hired to turn around an underperforming branch for a local commercial landscaping company with $4.5 million in annual revenue. Implemented processes to improve customer service, enhance P&L performance, and streamline the recruitment, training, and development functions for the branch’s 60 employees. Directed the development and implementation of all sales and marketing strategies utilized by the branch.

Key results included:

* Improved year-over-year customer service satisfaction by 34% while increasing profit by 23%; executed a turnaround plan that yielded immediate results.

* Achieved greater field efficiencies and reduced fixed fleet expenses by converting the daily service schedule from five 8-hour shifts to four 10-hour shifts.

* Implemented a training and development plan that was critical in increasing the number of employees with Department of Agriculture Pesticide Licenses from one to eight.

TRUGREEN, Puyallup, WA 2006 to 2009

Branch Manager

Maintained accountability for the P&L management and overall operational success of the South Seattle lawn/tree care branch with $5.8 million in annual revenues. Planned and directed all branch activities, including warehousing, production, and sales to consistently meet corporate targets. Recruited, trained, and supervised more than 60 employees, consisting of residential and commercial salespeople, field personnel, and an administrative team.

Key results included:

* Achieved an 8% increase in commercial year-over-year sales in 2007 by building subcontracting partnerships with local landscape professionals to provide existing services to the existing customer base.

* Built a commercial sales team that created a continuous pipeline of new business opportunities that played a critical role in expanding the commercial account base by 8% in 2007.

* Designed and implemented fundamental training initiatives that significantly enhanced the team’s ability to service the branch’s customers; achieved a Net Promoter Score improvement from 5 in 2006 to 26 in 2008.

ORKIN PEST CONTROL, Fife, WA 1999 to 2006

Area Manager (2006) / Branch Manager (1999-2006)

Oversaw P&L performance, customer service delivery, field operations, A/R collections, and staff performance for a commercial and residential pest control service. Met branch financial objectives by estimating requirements, preparing annual sales and service budgets, scheduling expenditures, analyzing variances, initiating corrective actions. Reported to the Regional Manager and supervised a staff of up to 60 employees.

Key results included:

* Promoted in 2006 to manage four locations with total revenues of $7 million; implemented processes to help each location achieve 1Q and 2Q business objectives for customer retention, growth and profitability.

* Increases annual sales from $2.4 million in 1999 to $3.8 million in 2005 while maintaining a steady 18% profitability rate; increased sales based on exceptional customer service and quality standards.

* Led the region in President’s Club Award winners in multiple years; consistently achieved satisfactory annual audits and maintained 100% compliance in all training standards and regulatory requirements.

TRUGREEN-CHEMLAWN, Pacific, WA 1997 to 1999

Operations Manager

Provided high quality, timely service to the customer through the recruitment, selection, training and supervision of specialists and trainees. Contributed to the planning and execution of sales efforts to acquire new customers and up-sell existing customers. Supervised 42 employees, 24,000 customers, and $6+ million in annual revenue.

Key results included:

* Planned and coordinated on-going training and development opportunities for service personnel in customer service skills, technical skills, and safety policies and procedures.

* Region "Branch of the year" award 1998

Additional Experience:

Branch Manager – Orkin Lawn Care, Pacific, WA (1993-1997)

Commercial Service Manager – Chemlawn Services Corporation, Redmond, WA (1990-1993)


Bachelor of Science in Forestry – MICHIGAN STATE UNIVERSITY, East Lansing, MI


Certified Nurseryman #1801 – Washington State Nursery and Landscape Association

Washington Certified Professional Horticulturist. #2086

Certified Arborist – International Society of Arboriculture, PNW Chapter 0829A-PN

Washington State Commercial Pesticide Operator License #10549


Washington State Nursery and Landscape Association

Washington Association of Landscape Professionals

Washington State Pest Control Association

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