Customer Service, Front Desk, Secretarial, Data Entry

MEREDITH QUEEN

**** ****** ***** **** *** Alton, MD 20611

301-***-**** ********@*****.***

EDUCATION

ST. MARY’S COLLEGE OF MARYLAND 2008

Bachelor of Arts in English

• While working as the News Editor for the college newspaper, it was named “Best College Newspaper for 2007-2008,” and given a first place with special merit award by the American Scholastic Press Association.

EXPERIENCE

BROOKSHIRE SUITES

FRONT DESK ASSOCIATE 2010-2012

• Assisted with concierge requests, handled guest charges, accounts, and billing inquiries, and was the primary contact for any guest need or concern during their stay.

• Worked with Maestro computer system to monitor and adjust inventory, manage rates, and create reservations.

• Was confident in duties and responsibilities for morning, evening, and night audit desk positions, and trained and managed staff for all shifts.

• Assisted Manager with filing account information and invoices.

PNC BANK

TELLER 2010

• Counted, handled, and distributed currency, while maintaining an organized and balanced drawer throughout the shift. Customer service and accurate calculation were key skills that aided in assisting the heavy flow of customers quickly and efficiently.

• Deposited checks, issued money orders and traveler’s checks, and took in loan payments.

• Created reports, kept detailed logs of each transaction, and organized all work to be sent out multiple times each shift.

GOLD’S GYM

RECEPTIONIST 2008-2010

• Greeted and checked in customers at the front desk while simultaneously handling new membership inquiries, phone calls, account payments, orders at the juice bar, and various other requests.

• Assisted Manager with projects, created monthly staff schedule, and trained new employees.

• Held responsible for independently preparing for the opening and closing of the facility.

ST. MARY’S COLLEGE OF MARYLAND

EDITOR FOR THE POINT NEWS 2004-2008

• Began career as a staff writer, and after taking on additional responsibilities and submitting a wide variety of articles, was promoted to an editor position.

• Interviewed a range of individuals from college officials to students, and utilized information to report events and stories through writing.

• Created newspaper layout for Arts & Entertainment and News sections. Was responsible for article and photograph placement and final copy editing review before newspaper was sent to be printed.

SKILLS AND PROFICIENCIES

Microsoft Word, Excel & Power Point, Adobe Photoshop & Layout, Internet Research

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