Customer Service
Resume:
William A Walker
Kuna, ID *****
****************@*******.***
OBJECTIVE
I have 3.5 yrs customer service exp. 2 years as a floor supervisor. I have a total of 3 months as a customer service rep trainer. I also have 1 yr exp in Human Resources as short/long term disability leaves for salary and hourly employees along with 3 months Junior Administrator.
My next employment opportunity will offer as much diversity and mobility as my previous employment has offered.
I have extensive knowledge in construction in which I have held several leadership positions up to and including foreman.
WORK EXPERIENCE
Dates Attended: 10/05 – 9/08
Company Name: Texture Pro Inc.
Primary Responsibilities: Taping/finishing drywall while leading the crew. Service calls. Working closely with builders and superintendants.
Dates Attended: 2004-2005
Company Name: Barry's Drywall
Primary Responsibilities: Residential/Commercial patches, remodels and final touches.
Dates Attended: 2004
Company Name: Dave Hawk Construction
Primary Responsibilities: Demo, Remodels, Woodwork, Cabinets, Doors, Drywall
Dates Attended: 2002
Company Name: MCI WorldCom
Primary Responsibilities: Photocopying, building spreadsheets, setting up conference calls, setting up travel itineraries, building annual enrollment docs for yearly healthcare packages. Managing caseloads of up to 180 employees to process short term disabilities, working closely with internal systems, insurance companies, department heads, nurses, FMLA and ADA.
Dates Attended: 1998-2001 2003-2004
Company Name: Aon Innovative Solutions
Primary Responsibilities: Answering phones, producing and facilitating training material, Supervision of up to 30 employees (interviewing for new hires, terminations, disciplinary, up training, cross training, monitoring stats, call volume, and staffing.)
EDUCATION Institution: Fred C Beyer HS
Degree: HS Diploma
Completion Date: 1991
Description: General Studies
Institution: Colorado Aero Tech
Degree: Certificate
Completion Date: 1998
Description: Basic Electronics
Military US Navy 1991 – 1993
Honorable Discharge
Will provide references upon request.
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