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Customer Service Manager

Location:
Cambridge, ON, N1S 4Y5, Canada
Posted:
October 17, 2012

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Resume:

Greg Blanchard

H- 519-***-****

y8zz00@r.postjobfree.com

Personal Profile

I am a professional with over 22 years of progressive experience in the fields of dedicated services, truckload, LTL, logistics, intermodal for both domestic and cross border markets and customer service. I have an excellent record of maintaining client satisfaction at the highest levels, as well being able to direct strategic plans of action through tactical planning.

Trans Liaison Logistics July 2011 – Present

Position: VP Operations

• Trans Liaison Logistics provides custom tailored transportation and distribution solutions as well as a unique blend of services that are customer specific and cost effective across Canada

Day & Ross Logistics October 2000-July 2011

Position: Senior Operations Manager / Transportation / Supply Chain / Warehousing / Reverse Logistics

• Managed national parts distribution

• National reverse logistics program manager

• Complete supply chain management (transportation 300 power units / warehousing / order picking and packing / track and trace / customer service)

• Consistently communicated service and operational goals to the team and advised results

• New business start up experience

• Managed, develop and maintain all standard operating procedures across division

• Coached and facilitated the development of an empowered and high performance work environment throughout the terminal

• Planned daily operation to attain facility and corporate goals

• Managed all routing changes and implementations ensuring execution with little to no service failures.

• Strong relationship development skills with clients and staff - able to deal with people at all levels, internally & externally

• Strong analytical, problem solving, and trouble shooting skills

• Champions facility’s efforts to create and sustain a workforce with a passion to satisfy our clients through the development of leaders at every level and focusing the team on meeting or exceeding service goals

• Thorough knowledge of all distribution center operations and labor relations matters

• Effectively Model the core values of the company

• Actively participated in company safety initiatives, including and promoting a safe workplace

• High volumes of metrics reporting

• Maintain the highest levels of reporting and visibility to the client

CC Canada Ltd. October 1992-October 2000

Position: Operations Manager

• Manage all company operations in Brampton, Milton, London Windsor & Whitby. 200 + unionized drivers as well as 8 dispatchers

• Represent Company in union grievance hearings

• Reported directly to General Manager on all previous and current day's activities

• Daily communication with plant logistics managers in United States/Canada

• Coordinate with dispatch team daily that all outbound loads make their final destination to their perspective plants on time as well as create contingency plans

• Ensured all custom clearance documentation ensuring compliance for cross boarder loads (NCAP/PAPS)

• Route planning designs in coordination with the logistics provider to ensure efficiency

• Daily meetings with safety manager and customer service team to ensure compliance

• Troubleshoot issues throughout the day with logistics provider on routes running behind or ahead of schedule

SGT 2000 May 1990-October 1992

Position: Dispatcher

• Daily coordination upwards of 100 inbound and outbound loads from both Quebec and Ontario regions

• Coordinate schedules with US dispatch for all returning driver from the US and prepare load to Quebec.

• Complete LTL pickups and consolidate all their shipments on outbound manifest and prepare for dock staff to load in sequential order.

• Coordinate switch drivers with Quebec dispatch and confirm arrival time at switch destination.

• Facilitate open communication lines with potential customers.

• Member of the Joint Health and Safety Committee

Education and Professional Development

• 1988-1990 Bluefield College (Virginia) Associates Degree

• 1983-1987 - Ontario Secondary School Diploma

• Standard first aid and CPR

• WHMIS

Skill Set

• Productivity and LEAN practices

• Budget management and control

• A proven track record of recognizing and implementing strategic improvements for logistics operations, as well to ensure better efficiencies and customer service

• Metric reporting

• Proven management skills in team building, developing leaders, coaching, mentoring and the highest customer service levels

• Strong communication skills

• Highly Organized

• Experienced in a fast paced environment

References Available on Request



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