Nicole Pusey
Resume:
NICOLE PUSEY
Brooklyn, N.Y., 11235
******.*****@*****.***
Objective:
To work in environment were I can grow with the company.
Education:
****-**** **eepShead Bay High School Brooklyn, N.Y.
Academic Courses
Work Experience:
2007-2009 New York Sports Club New York, N.Y
Call Center Representative
My everyday responsibility consist of using computer-based tools to troubleshoot and resolve technical issues. The amount of inbound/outbound calls may vary, but typically fall in the range of about 100c alls/day. Once I have verified and gathered appropriate data, I will then communicate with other in-house team members involved in the process of resolving client issues. Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information from the caller to properly resolve the situation. Communicates appropriate options for resolution. Investigates and resolves complaints. Refers non-routine inquiries and complaints to senior level Call Center Representatives.
2002-2005 La Weight Loss Greenville, S.C
Call Center Supervisor
Some of my responsibilities include but are not limited to placing outbound calls and accepting inbound calls to consumers and/or businesses. I was responsible for locating a consumer or following up on a previous commitment. You’ll also be trained to counsel consumers and assist them in determining the best options to meet their needs. I was responsible for contacting leads from several sources to verify information and offer them the opportunity to learn more about our service.
2002 Executive Transportation Brooklyn, N.Y
Reservationist
My everyday responsibilities consists of taking reservations fast but accurate. I work on Aleph computer system. I make sure each client receive a confirmation after placing there order.
1998-2001 La Weight Loss Brooklyn, N.Y
Administrative Assistant
Responsibilities include meet and greet, answering phones, filing, and administrative support to Office Manager, following up with clients, and answering multi-line phone system and transferring callers. Responsible for messenger services and tracking delivered packages. Typing letters and memos on Ms Word, entering data into Ms Excel spreadsheets, creating and responding to emails on Ms Outlook, sorting mail.
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