Manager Customer Service

Ana Cristina Castro

**** ******** **** *** *

Antioch, California 94509

925-***-**** Cell

**********@*******.***

OBJECTIVE: I am seeking a position with a company that will utilize my extensive experience in business.

QUALIFICATIONS

An organized detail oriented individual with over 25 years experience.

• Microsoft Office

• Quick books and Yardi

• Good communication and people skills

EDUCATION

Graduated in January 2011 - University of Phoenix

Bachelor of Science in Business Management

1987 – 1990 - Pasadena City College

General education majoring in Sociology and Psychology.

1984-1987 Eagle Rock High School

Graduated in 1987

EMPLOYMENT

2010 – 2011 – Property Manager

Winn Residential / Delta Pines Apartments

Responsibilities included managing Section 42 tax credit, affordable and low income housing, and Section 8 housing. Duties included managing the day to day operations of the property, including accounts payables and receivables, monitoring compliance, completing monthly recertification, leasing, marketing, organizing maintenance and maintaining financials. Responsible for reporting directly to the regional vice president and completing and submitting daily, weekly, monthly, quarterly, and annual financial reports required by upper management and ownership.

2008 – 2008 – Leasing Consultant

Lincoln Property Company

Mozaic Apartments

Responsibilities include all aspects of leasing apartments, including but not limited to marketing, credit checks, accounts receivable and accounts payable, and YARDI accounting program.

2005 – 2008 – Assistant Property Manager

Pinnacle-An American Management Company

Property owner changed management company.

Duties same as below with additional responsibilities in accounts receivable and accounts payable, and Yardi accounting program.

2001 – 2005 - Property Manager

Pinnacle – An American Management Company

Feasible Properties - Walnut Creek, California

On-site apartment manager for 52 units. Collect monthly rents, arrange maintenance requests, make apartments ready for renting, process credit applications, write weekly reports.

1989 – 2001 – Customer Service and Cash Room Lead

Nordstrom

SPECIAL QUALIFICATIONS

I am bilingual in English and Spanish.

Contact this candidate