Customer Service Manager

KEITH B. LANEY

**************@*****.***

** ***** *** ****** **** Home 828-***-****

Marion, North Carolina 28752 Cellular 828-***-****

Professional

Objective Seeking a position utilizing my education and experience

Educational Bachelor of Arts Degree – Music

Background Wingate University Wingate, North Carolina

Music Scholarship, Dean’s List, President’s Scholarship; GPA 3.3/4.0 scale

General Education (40 Credit Hours) 2007 – 2010

University of North Carolina – Asheville Asheville, North Carolina

Additional Completed continuous training with the Department of Corrections and the Salvation Army, including:

Training Blood borne Pathogens Armed and Unarmed Self Defense

CPR/AED/First Aid Report Writing

Professional . Skilled in working with all age groups and diverse types of people

Skills & Abilities . Four years experience in correctional work

. Trained and experienced in the use of computers

. Strong background in teaching

. Experienced in retail sales and customer service; cashier background ( Dillard’s) 1996-1998

. Ordained Minister- Youth Minister, Muuic Minister, and Pastor 1982- 2003

. One on One Mentor for Foster Child - public school (Quality Mental Health)

Employment Case Manager 2011-2012

History The Salvation Army Asheville, North Carolina

. Performed all related duties. which included self-care for homeless and counseling pre-release Federal inmates. The Salvation Army provides supervision of inmates and serves as a homeless ministry.

. Prepare reports of the progress of inmates entering public life and update the progress of the independent skills of the homeless residents.

Substitute Teacher 2007 – 2010

McDowell County Schools Marion, North Carolina

. Provide classroom instruction and student assistance in the absence of the regular teacher

. Maintain all related documentation and perform related duties of supervision, bus duty, etc.

Correctional Officer 2003 – 2007

North Carolina Department of Corrections – Marion Correctional Marion, North Carolina

. Conducted head counts to ensure that each inmate was present

. Monitored conduct of inmates in housing unit, or during work or recreational activities according to established policies, regulations, and procedures

. Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes

. Recorded information, such as inmate identification, charges, and incidences of inmate disturbance, and kept daily logs of inmate activities

. Searched inmates and vehicles and conducted shakedowns of cells for valuables and contraband, such as weapons or drugs

Minister of Music and Youth 2000 – 2003

Pleasant View Baptist Church Morganton, North Carolina

. Directed music, senior adults and youth activities and supervision of paid music staff

References Upon Request

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