Abdulgafoor Markar

***** ***** **

Fremont, CA **538

© 510-***-****

y8fk5f@r.postjobfree.com

SUMMARY

A highly motivated professional with 11 + years customer service and hands on experience in networking and desktop hardware/software support. Experienced in technical support up to 4000 + users in mission-critical environments. Successfully led multiple small to mid-size LAN and WAN projects, meeting strict deadlines and coming in as much as 30% below budget. A confident, self-directed, and team-spirited individual with an ability to work in fast-paced environments with a diverse and challenging customer base.

Bilingual – speak, read and write four sub-continent languages. Status: US Citizen

CORE COMPETENCIES

Technical Planning Help Desk Operation/ Desktop Microsoft SMS

User Training System Installation / Upgrades System Integration

Migration Hardware Software Troubleshooting Connectivity Maintenance

Active Directory VPN, RSA, PDA’s, Image Creation Implementation / SharePoint

Asset Management Inventory control / RMA IS Security / Wireless configuration

TECHNICAL EXPERTISE

Platforms: Windows 9x/NT/2000/XP/Vista/Windows7, Novell 4.x/5.0, Linux, DOS

Networking: TCP/IP, DNS, IPX/SPX, DHCP, Frame Relay, SMNP, Token Ring, FDDI

Software: Office 97/2000/ 2003/ 2007, SAP, Reflection, PeopleSoft, Lotus Notes 3.4/5.0/6.1/7.0,

Outlook 03/07, Carbon Copy, Net Meeting, Volo View, MOSS 2007 / Share Point 2010, Mechanical Desktop, Remedy, Phone Win Meridian, Rumba, Maximo, Wonder Ware, Call Part, Kanban, Map tools, Citrix, SQL 2005, RSLogix, RIMS, LenelGuard, Cognos, Service Center Peregrine, VERITAS Backups, Peregrine Service Center, McAfee, Oracle 10g, Oracle Financial 11i, PeopleSoft HR/Manufacturing/Financial, Norton Ghost.

Hardware: Dell, IBM, HP/Compaq, Toshiba Laptops/PC’s/Servers, HP Jet Direct Printer,

Zebra Printers, Tally Genicom, Canon MFP, Symbols Scanners, Cisco Router, Hubs

ERP: Oracle Financial 11i – GL, AR, AP, SA, AOL

Tools : SQL plus, SQL 2005

PROFESSIONAL EXPERIENCE

ROBERT BOSCH (Contract) Palo Alto, CA 07/11 - 12/11

• Responsible for managing installation, configuration and supporting remote and local sites through telephone , VPN connection and desk side visits

• Managed new hire / intern process to deploy hardware, software, mobile needs etc

• Coordinate with outside vendor to organized video conference for multi sites, executives and other team members

• Supported Mac users, rebuild, backup and Install OS Leopard/Snow Leopard

• Supported QA /QC team to setup and configure servers

• Process RMA and other duties as assigned

INVIZHN LEAN CONSULTING San Jose, CA 3/11 - 6/11

Lean Six Sigma (Consultant)

• Project Lead applying DMAIC Methodology to a Machine Shop Client to improve productivity

• Improved Quality from 1.5 Sigma Score to 2.8 Sigma Score

• Reduced Lead time of product delivery by 50% for improved Customer Satisfaction

• Reduced Cost of Network billing by 50%

NUMMI – TOYOTA / GENERAL MOTORS, Fremont, CA 2/08 - 10/10

Desktop Support Engineer

• Oversaw all process and tools required to deliver services in scope both remotely and onsite.

• Worked with the SharePoint team as first line of support to end users as it related to training, trouble shooting, setting and managing end users My Site Page.

• Led several software/hardware upgrades and migration

• Worked closely with server administration team to complete Active Directory Migration

• Maintained, configured and troubleshot mission critical production equipment

• Resolved network connectivity issues, disk space and memory errors

• Developed and supported 4000 workstation deployment

• Managed and successfully rolled out PeopleSoft HR/Financial/ Manufacturing upgrade

• Administered Windows Active Directory to set up 2000+ user and group accounts, network file and print sharing and to manage 3000+ working assets

• Worked with team members to ensure plan and identified solution to meet customer expectation

• Installed security patches, Norton, AVG and TrendMicro Anti Virus packages

• Built images for new desktop/laptops models using Ghost

• Used Remedy to track incidents and met service level agreement (SLA) of 99.99%

ERG TRANSIT – Concord, CA 11/07 -12/07

Refresh Technician (Contract)

• Responsible for re-build of new systems for 300 end users, imaging laptops, creating users account, assigning and granting access to directory/folders using Active Directory

• Day to day end user support on emails, printing, software and hardware issues

• Conducted Inventory and disposed of old equipment.

NAVIGANT CONSULTING, San Francisco, CA 09/06 - 11/07

Systems specialist

• Supported over 300 users in house and remote PC’s, Servers and Telco equipments

• Implemented and maintained LAN, upgraded hardware and software in Windows XP environment

• Installed, configured and supported VPN connectivity issues

• Performed backup and restored function for data and files

• Maintained and setup new equipment: e.g., PC’s, printers, digital post meters, PDA’s

• Managed daily/weekly tape backups, off-site and onsite tape backup inventory

• Worked with client’s staff to address complex server room issues: HVAC, UPS failures

• Designed and implemented equipment check list and installed cables and server racks

• Maintained IT spare parts inventory and asset tracking in Remedy

• Provided off-hours schedule for maintenance and upgrades

ACCENTURE , Palo Alto, CA 09/05 – 07/06

Local Technical Support (Contract)

• Managed and assisted in the maintenance of hardware and software inventories using USTS standard asset management system and procedure

• Setup, configured VPN, RSA token and transfer data on newly-deployed laptops

• Ensured that proper documentation, tracking, and follow up of all incidents were recorded and kept updated with current status. Escalated issues when appropriate

• Participated in RMA process and hardware/software procurement

NUMMI – TOYOTA / GENERAL MOTORS, Fremont, CA 04/01 - 08/05

Desktop Support Engineer (Contract)

Intellicom , Livermore, CA 11/98 - 03/01

Network Technician Level

Employment history prior to 1998 available on request

EDUCATION

• In progress PMP – Villanova University (on line )

• Information Security – Villanova University (on line)

• Oracle Financial 11i - Amfa Soft, Fremont, CA

• Network Technician - Silicon Valley College, Fremont, CA

• Systems Administration – Master Institute of Technology, San Jose, CA

• Bachelor’s Degree – University of Mumbai, India

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