Quality Assurance Maintenance

GARY S. HESS

*** ******* *****, *******, ** *****

Phone 610-***-**** Email: *********@***.***

SUMMARY

Fleet Maintenance Manager highly adept at driving the planning, development, and management of

Fleet Maintenance operations with a consistent achievement in improving quality, accountability and

efficiency.

Program Development

Project Management

Operational Efficiencies

Vendor Management

Quality Assurance

Problem Solving

TECHNICAL & SPECIALIZED SKILLS

Computer-Excel, TMW Transman

Class 7 PA Safety Inspection Certification

Class A Commercial Drivers License

AS400 Software Program

PROFESSIONAL EXPERIENCE

WESTERN EXPRESS, INC., Nazareth, PA

Service Manager 2011-Present

Plan, monitor, supervise and provide guidance to the maintenance and parts department staff. Evaluate shop projects and staff for cost reduction and program development. Responsible for staffing, training and evaluating maintenance department personnel. Perform quality assurance audits daily. Monitor costs relating to maintenance staff, inventory and outsourcing repairs. Ensures maintenance personnel adheres to all company quality and safety standards.

MOTOR TRUCK EQUIPMENT CO. –KENWORTH OF PA/THERMOKING, Shartlesville, PA

Shop Supervisor/Service Advisor 2010-2011

Supervise, coordinate and perform a variety of administrative work such as scheduling of subordinate personnel, maintain records of repair and service, respond to requests for information of service. Determine best course of action in the completion of assignments including settling priorities, estimating number of hours to complete assignment, determine labor required, determine necessary parts, materials, equipment and supplies. Adhere to and enforce safety practices and procedures in work areas and in performance of work assignments.

EAST PENN MFG CO. INC., Lyon Station, PA 1977-2009

Fleet Maintenance Manager 2000-2009

Directed and maintained effective maintenance operation of the on-road, off-road equipment and parts department, employing 40 personnel and consisting of 1200 units. Responsible for the procurement and

GARY S. HESS

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disposal of equipment, managed the $12 million budget process and financial expenditures. Responsible for employee management, including hiring, performance feedback, training and development. Interacted with insurance companies to process accident claims. Implemented programs for continuous employee training. Accomplishments include the following:

Assisted in the development and design of the 42, 000 sq. ft. fleet maintenance facility.

Established paperless maintenance program by acquiring the TMW/TRANSMAN fleet

maintenance software.

Implemented wide base tire and eco-flap trial programs resulting in a 3% fuel mileage

increase.

Monitored and evaluated equipment of 82 warehouses, subsidiaries, and distribution

centers, reducing maintenance costs by 5%.

Contracted vendors/maintenance facilities, negotiated labor rates and part costs for

warehouses.

Reduced tire costs and increased miles per gallon by establishing a TIRE PROGRAM

ADMINISTRATOR.

EDUCATION

Lehigh County Community College

Major: Electrical Technology

Attended numerous in-house Leadership/Management classes and seminars

PROFESSIONAL DEVELOPMENT

-NATMI Course Maintenance Management-Indiana -Eaton Axle training program

University of Pennsylvania -Fontaine Fifth Wheel Training Course

-Caterpillar 3306/3406 Levels I, II, III Training Course -Motivair OEM Heating & Air

Conditioning Course

-Cummins NH/NT Overhaul & Maintenance Course -Mobile Air Conditioning Society

Training Course

-Spicer Clutch Course

PROFESSIONAL MEMBERSHIPS

Diesel Technology Committee member-Berks Career & Technology Center

Technology & Maintenance Council Member 2000-Present

VOLUNTEER EXPERIENCE

Registrar-Reading Berks Junior Soccer League 1987-2005

Varsity High School Soccer Coach

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