Multi-Talented Educator/Paralegal/Office Manager/ Customer Service
Resume:
ROBIN C. ROPER
Belle Chasse, LA 70037 504-***-****
email: y8ayq4@r.postjobfree.com
Work experience
June 2010- Present Kelly Services, Inc.
Metairie, LA
December 2009- May 2010 Hailey McNamara Hall Larmann & Papale
Metairie, LA
Paralegal
• Managed calendar and deadline diaries; Researched legal issues; Filed documents at court; Walked documents through the court system; Summarized depositions and medical reports; Researched records for documents; Wrote and replied to correspondence; Scheduled attorneys for deposition and court coverage; Updated database; Reviewed invoices for accuracy.
April 2009- December 2009 Kelly Services, Inc.
Metairie, LA
Office Administrator
• Kiewit, LA- Set up office from its inception which included ordering supplies using a company credit card, meeting with vendors, sorting and delivering mail, maintaining office supply levels, completing and submitting supervisor’s expense reports, tracking parking tags, receptionist duties and arranging conference calls.
Paralegal
• Hailey McNamara Hall Larmann & Papale- Updated database and researched files for accurate information
July 2006- March 2009 Stone Pigman Walther Wittmann, LLC
New Orleans, LA
Supervisor
• Supervised reception desk, mailroom and housekeeping departments; Trained new employees; Wrote procedures and established policies; Researched purchasing trends and vendors; Negotiated contract prices; Wrote proposals and made presentations to superiors; Interviewed prospective employees; Compiled departmental statistics; Vendor relations; Approved bills and invoices; Public relations; Purchased all office and housekeeping supplies.
November 2005- July 2006 HKA Enterprises, Inc.
New Orleans, LA
Administrative Assistant/ Customer Service Coordinator
• Contracted to CH2MHILL for the FEMA travel trailer program; Liaison with local FEMA representatives; Created a more amiable work atmosphere; Appointed customer service coordinator due to skills possessed in diffusing angry and frustrated applicants while continuing to maintain the required government and contractor protocol; Created and maintained applicant files; Problem-solving and applicant follow-up; Fielded, prioritized and resolved applicant problems and complaints; Trained new hires; Cross-trained with other departments.
August 1999- May 2004 Plaquemines Parish School Board Belle Chasse, LA
Elementary School Teacher
Education August 2004-May 2005 Tulane University New Orleans, LA
Paralegal Studies
• Certificate program; 3.9 GPA.
May 1992- August 1994 University of Mississippi University, MS
18 hours towards a Master’s of Arts in History
• Researched and studied both European and American history.
May 1987- August 1991 University of Mississippi University, MS
Bachelor’s of Arts in History
• English minor; 3.54 GPA; Activities include: Ole Miss Ambassadors; Golden Key National Honor Society; Gamma Beta Phi; Ole Miss Pre-Law Society Charter member
Computer Experience MS Word; PowerPoint; Excel; Outlook; Desksite; Access; LotusNotes; WestLaw; LexisNexis; Internet research
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