Sales Customer

CAREER SUMMARY

I am a trustworthy, sincere, caring, and dependable team member that leads by example. I value relationships, team member input and have the ability to coach others, which leads to long-lasting operational excellence. My 20+ years in the manufacturing sector is balanced by a broad and in-depth knowledge and expertise in overseeing operations, program management, strategic business development, effective marketing planning and operating systems. I am a highly organized individual with a unique analytical and common sense approach to problem-solving with a passion to build more than just a product but, more importantly, a team that succeeds. I enjoy helping all achieve their personal and corporate objectives. Expertise includes:

• Operating and P&L responsibility for multiple operations, with 20+ years experience

• Strong customer focus, driven to make stakeholders satisfied while working in a consultative approach

• Effective negotiator, strong presentation skills with the ability to successfully evangelize the need, product, market, and team to a wide array of customer advocates which range from the board room to the plant floor

• Developed internal and external sales partnerships through the development of an alliance partnership effort

• Extensive background in marketing, engineering, manufacturing, and financial practices and procedures

• Knowledgeable in a variety of industries, with channel marketing experience for a wide array of product

• Degreed in both Business and Engineering

PROFESSIONAL EXPERIENCE

JNA Partners, Novi, Michigan – 2010 – Current

JNA Partners is an organization that provides Business Start-UP Assistance, Business Restructuring, Business-to-Business Networking, supporting and representing companies in several market sectors.

Partner – Responsible for development of sales, marketing and strategic growth planning within a wide variety of organizations

• Assisting companies achieve their manufacturing goals through new and innovative processing methods which results in increase uptime, improve quality while maximizing operating efficiency

Hirata Corporation of America, Wixom, Michigan - 2008 – 2010

A major automated systems and equipment manufacturer serving the logistics field, electronic component, automotive, furniture, automation & conveyance systems, tire, heavy-duty truck, medical electronics, hybrid / electrical, li-ion battery and solar industries

Executive Vice President & Division Manager - Responsible for leading all the aspects of the business including the P&L of sales volumes of over $70M

• Led multiple program / sales teams to achieve an increase in revenue & profitability by 24%, and improved customer satisfaction rating from 81% to 95%

• Developed and implemented a multi location sales & business operations, manufacturing, incorporating operational metrics to gauge personal, group and organizational performance of over 100 persons

• Integrated a true business process and practices into the entire organization including a gate process for program execution, and customer satisfaction to ensure groups success

• Established a 360-degree review program for all team members, which allowed for honest and introspective personnel evaluations as critiqued by customer, peers, and managers. This led to an overall operational improvement of 25% and improved quality based on the achievement of individual performance goals

Comau Pico Inc., Southfield, Michigan - 2003 - 2008

One of the world’s largest systems integrators (Approx. $750MUSD) of automation used in general manufacturing, automotive, aerospace, composite and military industries.

Director of Business Development and Director of Service Sales - Responsible for developing new retaining and developing new customer and technology, providing for a more diverse customer base

• Developed and implemented a company wide strategic growth plan which allowed for the diversification into new markets with new products and services strengthened by the development of new alliances and partnerships establishing 5 new major customers and segments including; general industry, aerospace and military

• Launched and managed a cross functional team comprised of over 35 sales, engineers, product designers, service engineers, manufacturing, and purchasing personnel which led to “superior supplier status recognition” from the customer in the field of military and aerospace industries, including ITAR aspects integrated into the business

• Developed advanced manufacturing and logistics processing methods for military combat vehicles, heavy-duty engine manufacturer, and electric motor & battery vehicles. This included developing the process, creating the systems specifications, establishing workplace safety and ergonomic guidelines and identifying assembly equipment to meet established operating targets set by the customer

• Led / developed / trained local and remote sales group to improve prospective client base to include engineered systems, standard products and services into the DOD and DOE

Ingersoll Rand - Cinetic Cleaning & Machining, Farmington Hills, Michigan - 2001 – 2003

A major supplier of industrial washer systems and automation used in the manufacturing process for the general industry, automotive and heavy truck markets

President / COO – Primary responsibility included start up of newly formed company and full P&L.

• Established a successful new start up entity to address the Industrial washer & automation for the OEM customer base

• Lead a team of sales management professionals purchasing, human resources, product development, manufacturing and to achieve sales levels of over $30M in the first year

• Developed a new “Customer First Program” that placed certified technicians into the field serving a geographic area to improve response time and provide customers with timely preventative maintenance

Ingersoll Rand - Cinetic, Farmington Hills, Michigan - 1997 - 2003

A major supplier of robotic & automation used in the manufacturing process for the general industry, electronics, automotive and heavy truck powertrain market

Vice President Marketing / Business Development and Director of Sales – Ensuring successful program budget, timing and overall customer satisfaction

• Directed a group of twenty Project Engineer, Program Managers and Sales Professionals through the establishment of a successful sales flow based process, which allowed for complete system reviews. Leading to an improved operating margin of 29% and ensured customer satisfaction.

• Initiated and cultivated strong alliance relationships with Asian manufacturers to provide greater quality manufacturing and increase overall profitability

• Co-authored the business operating principles which streamlined the organization response to the customer while establishing metrics to validate operational performance

Perceptron Machine Vision Systems, Farmington Hills, Michigan - 1982 - 1997

A start up company that developed machine vision systems for use in the general industry, governmental defense sectors, body-in-white, molding & extrusion, and lumber manufacturing processes

Director of New Business Development and Vice President of Project Management

• Opened and established an overseas Project Office for Sales and Applications located in Tokyo, Japan. Resided in Japan for approximately 3 years

• Developed program management structure to ensure projects met standards of; on-time, under budget and achieved customer satisfaction

• Account Manager for major OE manufacturers

• Developed market plans for new product introduction

EDUCATION

MBA Degree in Organizational Management - University of Phoenix - GPA 3.9 - Southfield, Michigan

BSEE Degree in Electronic Engineering - Siena Heights University - GPA 3.5 - Southfield, Michigan

Associates Degree in Electronic Engineering - R.E.T.S. Electronics School - GPA 3.75 - Detroit, Michigan

CERTIFICATIONS

• ISO and QS/TE Certified at Wisne and Cinetic Automation

• Quality of Leadership Training at Ingersoll Rand

• Holden Sales Training – Ingersoll Rand and Comau

• CRM Management Workshop - Comau

• Program Management Training

• DFMEA / PFMEA at Cinetic Automation

• Lean Manufacturing Principles at Comau through Wisne Quality College

Contact this candidate