Customer Service High School

Rauslyn Laviolette

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*** *********** *** *******, ** M6M 3G7 416-***-**** ******************@*******.***

Skills & Qualifications

Excellent communication skills, both verbal and written

Ability to work well in a team setting; exceptional interpersonal skills

Working knowledge of computer software applications, such as the Microsoft suite

Highly organized, with multi-tasking and problem solving skills and abilities

Experience working in fast-paced and high stress environments

Able to provide professional service to all customers

Education

Bachelor of Arts Bachelor of Education Sept 2007-Present

Lakehead University Thunder Bay, ON

Ontario Secondary School Diploma June 2007

St. Patrick High School Thunder Bay, ON

Employment

Front Desk Associate Sept 2010-Aug 2011

Valhalla Inn Thunder Bay, ON

Perform front desk duties as required, provide information about area services

Maintain a high level of customer service while applying company policies and training

Responsible for trouble shooting guest concerns

Handle cash, perform secretarial duties as required

Administrative Assistant/Summer Intern May 2010-June 2011

Ministry of Training Colleges and Universities Thunder Bay, ON

Responsible for organizing supplies and answering telephone inquires

Reconciling finances and performing all necessary office duties

Assist with Ministry Programs and administrative tasks; faxing, filing, photocopying

Sales Associate July 2008-October 2009

Global Experience Thunder Bay, ON

Assist customers; deliver friendly and efficient customer service

Responsible for opening and closing the store, cleaning, and setting up displays

Cash management, including use of a computerized till and point-of-sale system

Crew Member Feb 2005-June 2007

McDonald’s Restaurant Thunder Bay, ON

Operate all stations, including food and cash; update stock and take inventory

Maintain a high level of customer service while applying company policies and training

Obtain mandatory Workplace Hazardous Materials Information System (WHMIS) training

Volunteer

Volunteer Nov 2008-April 2010

The Heart and Stroke Foundation Thunder Bay, ON

Assist with application of new online canvassing programs

Attend and help plan events as well as aid new canvassers during start-up

Volunteer Feb 2009-Ongoing

Alzheimers Society of Thunder Bay Thunder Bay, ON

Assist with yearly fundraisers, recruit volunteers as well as aid during actual event

Planning and organizing fundraisers, recruit sponsors for events

Certifications

Workplace Hazardous Materials Information System (WHMIS) December 2010

Valhalla Inn Thunder Bay, ON

Responsible Beverage Training(Online) May of 2009

Smart Serve Ontario Toronto, ON

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Awards & Recognitions

The Joan Chedore Memorial Award June 2007

St. Patrick High School Thunder Bay, ON

Awarded to a student who shows impressive humanitarian efforts and is heavily involved in the school community

The Jostens’ Valedictorian Award June 2007

St. Patrick High School Thunder Bay, ON

Awarded to a student chosen on behalf of the entire student body to make the Valedictorian’s address during the graduation ceremony

Hobbies

The Arts: Music Film & Theatre Reading

Sports: Football Snowmobiling Hockey

References

J.D. Corbett 807-***-****

Front Office Manager, Valhalla Inn Thunder Bay, ON

Kathy Sylvester (807) 346 - 1554

Employment Ontario Thunder Bay, ON

Sara Peters (807) 346 - 1562

Ministry of Training Colleges and Universities Thunder Bay, ON

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