Norman Dennis Quillen

**** **** ******* ****

Unit #802

Johnson City, TN 37601

E-mail: y82ycy@r.postjobfree.com

Phone: 276-***-**** * 276-***-****

Work Experience

Self Employed April 2003 - Present

Freelance Graphic Designer

. Designed various web and /or web to print media such as: Logos,

Marketing Materials, Websites, Banners, Employee Manuals, Tattoo

Designs, Business Cards, Stationary, Illustrations, Photo Manipulation

etc.

. Studies illustrations and photographs to plan presentation of

material, product, or service.

. Taught myself the various techniques of profession design and design

software.

. I have a passion for design and have been using it as a hobby and a

source extra income for a number of years.

. I have developed years of communication experience by consistently

meeting with clients in order to meet their project approval.

. Arranged layouts based upon available space, knowledge of layout

principles, and professional design concepts.

Kavanaugh Callcenter Group July 2005 - March 2012

Director of Technology and Security

. Managed day to day security operations (Physical & Information) for an

inbound/outbound call center.

. Developed and maintained observational and prohibitive practices to

protect the company against various criminal and prohibitive actions.

. Conducted internal investigations, background checks, risk analysis's

and threat assessments.

. Built and maintained internal IP based CCTV camera system and

recording server.

. Wrote, developed, and implemented security polices, as well as

emergency response procedures for criteria such as crisis management,

asset/property/personnel protection, information/data protection,

incident management and disaster recovery procedures..

. Monitored and evaluated employees on key security issues and programs

then recommended or administered corrective action initiatives when

appropriate.

. Maintained constant knowledge of industry trends, security issues, and

technologies, in order to keep management updated on industry trends

that could become an impact on business operations.

. Responded to security/safety issues that could impact company business

and operation decisions..

. Patrolled premises and monitored security systems to identify and

resolve any safety or security issues.

. Represented the organization in formal meetings with clients and

business partners on matters regarding information technology/physical

security and compliance.

. Documented and maintained all incident reports and investigative

reports as necessary.

. Acted as Primary Point of Contact in regards to law enforcement,

safety personnel and government officials as necessary.

. Recommended installations of new/ latest security systems or a

possible up-gradation in the existing systems.

. Managed various amounts of personnel and operations/technology

requirements as needed throughout my period of employment.

. Various positions held within this company: Customer Service Agent,

Computer Technician, Floor Supervisor, Systems & Network

Administrator, Technology/Security Manager, Operations Manager as well

as Assistant Site Director.

B.A.G. Corp / Super Sack VA January 2000 - April 2003

Production Line Floater/Packer

. Worked on an assembly line/team oriented environment.

. Created products based on various standards such as ISO 9000, ISO

9002, American Institute of Baking, and various Pharmaceutical Grade

manufacturing standards.

. Operated various types of cutting, printing, laminating, press and

sewing machines in order to produce a multitude of plastic flexible

intermediate bulk containers and/or liners for various companies

around the world.

. Insured quality manufacturing procedures were met by inspecting

finished products following stringent quality assurance guidelines.

. Maintained a working knowledge of various manufacturing textiles,

polymers, metals and plastics.

. Filled various volunteer team oriented administrative roles such as

quality assurance, team leader, and human resources.

. Prepared finished quality products into baling machines and then

bailing said products with liners and clean pallets.

. Removed finished bales by using forklifts to transport to shipping

areas.

. Loaded trucks and completed various paperwork and used logistics

software for shipping purposes.

Tri-Cities Security January 1996 - December 1999

Armed Security Officer

. Patrolled industrial and commercial premises to prevent and detect

signs of intrusion and ensure security of doors, windows, and gates.

. Monitored and authorized entrance and departure of employees,

visitors, and other persons to guard against theft and maintain

security of premises.

. Warned persons of rule infractions or violations, and apprehends or

evicts violators from premises, using force when necessary.

. Answered alarms and investigated disturbances.

. Circulated among visitors, patrons, and employees to preserve order

and protect property.

. Inspected and adjusted security systems, equipment, and machinery to

ensure operational use and to detect evidence of tampering.

. Answered telephone calls to take messages, answer questions, and

provide information during non- business hours or when switchboard is

closed.

. Maintained detailed reports of daily activities and irregularities,

such as equipment or property damage, theft, presence of unauthorized

persons, or unusual occurrences.

. Provide personal protection of company managers and executives during

times of strikes or employee unrest.

Tri-Cities Security January 1996 - December 1999

Private Investigator

. Performed undercover operations such as evaluating the performance and

honesty of employees by posing as customers or employees.

. Questioned persons to obtain evidence for cases of divorce, child

custody, or missing persons, or information about individuals'

character or financial status.

. Searched computer databases, credit reports, public records, tax and

legal filings, and other resources in order to locate persons or to

compile information for investigations.

. Wrote reports and case summaries to document investigations.

. Alerted appropriate personnel to suspects' locations.

. Apprehended suspects and release them to law enforcement authorities

or security personnel.

. Conducted background investigations of individuals, such as pre-

employment checks, to obtain information about an individual's

character, financial status or personal history.

. Conducted private investigations on a paid basis.

. Conferred with establishment officials, security departments, police,

or postal officials to identify problems, provide information, and

receive instructions.

. Monitored industrial or commercial properties to enforce conformance

to establishment rules, and to protect people or property.

. Observe and document activities of individuals in order to detect

unlawful acts or to obtain evidence for cases, using binoculars and

still or video cameras and other surveillance tools.

. Obtained and analyzed information on suspects, crimes, and

disturbances in order to solve cases, to identify criminal activity,

and to gather information for court cases.

Education

(Upcoming) Information Technology: Security August 2012 Western

Governor's University

High School Diploma August 1989 - June 1992 Lee High School

Computer Networking January 2004 - December 2005 Mountain Empire Community

College

Electronics August 1991 - June 1992 Lee County Vo-Tech

Data Processing August 1990 - June 1992 Lee County Vo-Tech

Interests & Hobbies

My Children Comic Books Gaming Paintball

Fishing Self Learning Fish Keeping

Photography

Electronics Photo Manipulation DIY Aquariums

Computers Terrariums Crafting Boating

Art Camping Logo Design

PC Repair/Building

Illustration Mixed Martial Arts Home Networking Self

Defense

Cell Phone Repair Firearms Hunting

Hiking

Certifications

A+ Certified PC Repair Technician: PCI 2000

Certified Security Associate: Cambridge International 2012

Network Assurance: FEMA/DHS 2012

Digital Forensics: FEMA/DHS 2012

OPSEC for Control Systems: DHS 2012

Continuity of Operations Awareness: FEMA 2012

Information Security Basics: FEMA/DHS 2012

Network Security Fundamentals: Alison 2012

Workplace Security Awareness: FEMA 2012

OPSEC Fundamentals: Dept. of Defense 2012

References

.

Kathy Kavanaugh Bryan Summers

Travis Fee

Pennington Gap, VA Kingsport, TN

Pennington Gap, VA

276-***-**** 423-***-****

276-***-****

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