Customer Service Sales

CHRISTINA M. BARNETT

**** ********* ******

Bronx, New York 10466

Cell: (347) 816--9088

E-mail:************@*****.***

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EDUCATION BERKELEY COLLEGE, White Plains, NY

Associate in Applied Science Degree

Major: Management, March 2009

SKILLS: MS Word, Excel, PowerPoint, Access, Outlook

INTERNSHIP: UBS Financial Services, White Plains, NY

Customer Service Representative (January 2009-March 2009)

• Provided clients with current account information while responding to questions and requests

• Reviewed pending files to make sure all tasks are followed up on and are completed

• Provided clients with proper documentation(s) in order to keep accounts/files accurate

EXPERIENCE

December 2001 THE HOME DEPOT, Yonkers, NY

October 2008 Department Supervisor (August 2006-October 2008)

• Implemented procedures to ensure all aspects of department operations fully contribute to a safe and pleasant shopping experience

• Provide customers and general contractors with a broad range of assistance in the areas of product knowledge, pricing and availability

• Promotes store sales and profit goals

• Review and Analyze daily sales reports to stay on track to meet department monthly goal

• Implements all safety and loss prevention procedures

• Train and aid in the certifying of employees in new safety methods and procedures to reduce and eliminate hazardous store conditions.

Special Services Associate (June 2004-August 2006)

• Answered questions about special order products based on the

customers level of expertise

• Assisted customers with special orders and installed sales

• Contacted vendors and installers via telephone to follow up on

customers order

• Revised various reports (i.e., balance report, record of

conversation report, Type 1-2-3 expense report, etc.)

• Maintained knowledge of all special order and At Home Services

policies and procedures

Information & Referral Specialist December 2001-June 2004

• Transferred customer inquiries to the correct departments

• Assisted customer calls on pricing and availability of products

• Maintained store paperwork on safety walks, daily recaps and

markdowns

• Updated new installation costs for the summary journal

REFERENCES FURNISHED UPON REQUEST

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