Manager Sales

● Collections Agent ● Customer Assistance / Sales Associate ● Strong negotiation skills ● Excellent interpersonal skills • Exceptional oral & written communication skills● Excellent organizational skills● Dedicated work ethic ● Self-motivated and results-oriented ● Creative & energetic in all pursuits ●

EDUCATION

Associates Degree, Georgia Perimeter College, 2005

Kennesaw State University, {Pursuing Bachelor of Science, Business Management}

PROFESSIONAL EXPERIENCE

GIHOA (Georgia Ice Hockey Officials Association) Atlanta, GA 1997 to present

- Officiate at all levels of ice hockey from NCAA through minor youth hockey.

- Veteran member of the governing association for ice hockey in Georgia.

- Mentor officials through USA Hockey Development Program.

- Train, counsel and evaluate officials.

BANK OF AMERICA, Kennesaw, Ga 2009 to 2010

Account Manager / Customer Advocate

- Contacted delinquent, charged-off, or high-risk customers to determine reason for delinquency, negotiate payment arrangements and ultimately cure delinquent loan/credit card accounts.

- Responsibilities included educating customers on account terms and when necessary, walking customer though personal financial assessment/ budget and negotiating alternate payment programs and methods.

- Routinely navigated multiple computer systems while maintaining conversation to access appropriate resources

- Exercised professionalism and excellent communications skills while negotiating through contentious conversations regarding consumer debt.

- Overcame conversational objections while negotiating and providing solutions to the benefit of the customer as well as the bank.

GENESCO, Atlanta, GA 2008 to 2009

Retail sales associate –

- Maintained inventory control.

- Responsible for cash reconciliation and nightly deposit.

N(3) LLC, Atlanta, GA 2007

Outsourced sales and marketing firm specializing in software and technology that serves as the worldwide program manager and North American service provider of a Microsoft Partner Telesales Service.

- Delivered & prepared varying campaigns ranging from construction management software systems to various ERP and retail POS software systems.

- Prepared Telesales and lead generation team.

- Assisted in List Building.

- Proficient in navigating Hoovers and other like sites.

- Adept in using Excel and Access.

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