rcrutch_resume

RONALD E. CRUTCHFIELD

**** *** *** ****, *******, North Carolina 27603

Home Phone: 919-***-****

Work Phone: 919-***-****

Cell Phone: 919-***-****

Qualifications/Skills

* Seasoned customer service professional

* Excellent oral and written communication skills.

* Ability to prioritize and complete all work assignments in a timely manner with minimal supervision.

* Fast learner – relative to new applications, etc.

* Team player with coworkers -- willingness to learn and take on increased responsibility.

* Dependable, capable employee – have received six thank you awards in the last

two years.

* Proficient with Microsoft Office, Content Manager, Lotus Notes, Lotus 1-2-3.

Experience

June 2008 – Present; Manpower (IBM), Durham, NC

AAS Security Registrar/RFB CSR

* Perform Audit on work processed by other AAS Security Registrars

* Processed AAS Security Access Requests

* Monitor the Request For Business (RFB) database

October 2004 – October 2007; IBM, RTP, NC

AAS Security Registrar/Coporate Grants CSR

* Perform Audit on work processed by other AAS Security Registrars

* Processed Canadian Security Access Requests

* Processed AAS Security Access Requests

* Complete client agreement/confirmation letters for Corporate Grants

* Monitor and close case IDs in the Final Audit Workbasket in Content Manager

* Return client phone calls left on the Corporate Grants message line.

August 2003 – October 2004; Manpower (Contract Position at IBM), RTP, NC

AAS Security Registrar

* Processes Canadian Security

* Processes AAS Security

* Back up CSO Focal Registrar

* One on one training for Canadian process

* One on one training for Comit Registration

September 1998 – November 2002; PLATO Learning, Inc., Cary, NC

Regional Administrator (12/00 - 11/02)

* Ran day-to-day operations of the regional office.

* Supported regional vice president, three district managers, 22 account managers, three district curriculum consultants and two inside sales representatives.

* Worked with the sales administration department to ensure that orders were correct and processed in a timely manner.

* Produced proposals and investment summaries for existing/potential clients.

* Produce reports and track sales using Microsoft Excel, FileMaker Pro and SalesLogix (ran Crystal Reports from this application).

* Work with clients to obtain purchase orders/payments related to sales. Promoted to Regional Administrator in December 2000; staff supported increased from 13 to 31.

District Administrator (9/98 - 12/02)

* Supported the District Manager, eight account managers, district curriculum consultant and three educational consultants.

* Ordered marketing materials for the district.

* Processed expense reports for the district.

Education

* Client satisfaction education/IBM

* Garner Senior High – High School Diploma (1977)

References - Available upon request.

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