Manager Customer Service

Lyle A Levy

*** ****** ******

Slidell, LA

Home: 985-***-****

Cell: 985-***-****

******@*****.***

District Sales Manager / Area Sales Manager / Account Manager

SUMMARY

I am an experienced, competent, highly motivated, business manager in operations and training with experience in the Retail and the Retail Services Industry. My background includes budget preparation, financial analysis, profit and loss responsibility, sales forecasting, and employee training for performance improvement. I have strong skills in managing and developing teams, employee supervision, strategic planning, and workplace performance improvement. I am results oriented and have driven significant growth and improvements in all areas of business operations.

EXPERIENCE

Sears Holding Company 2/15/05-Present

District Account Manager 2/1/11-Present

My responsibility included promoting, managing, and training of the management staff as well as associates in all aspects of Solution Selling in fifty plus Sears Retail, Hometown, and Kmart locations. This includes providing feedback and direction on increasing Solution Selling metrics through store visits and weekly district conference calls.

District Contractor Manager 2/15/05-2/1/11

Manage subcontractors in the state of LA and Central MS. These contractors include general contractors, electrical contractors and plumbing contractors. I am also responsible for P&L performance of 22 Sears stores, 5 Kmart stores, and 16 Sears Dealer store in regards to the contractors performance for these locations.

A to Z Paper Co., Inc. 11/13/03-2/15/05

Account Manager

Manage and develop over 50 accounts in the New Orleans area. Some of the accounts include but not limited to Audubon Nature Institute, Boys Scouts of America, Brother Martin High School, City of Slidell, and New Orleans Fairgrounds.

Huffy Service First 4/16/99-11/13/03

Area Manager

Trained in interviewing, counseling, and terminating employees. Maintained account relations, effectively handled account complaints, reviewed budgeting reports, and made adjustments in costs as needed.

Utilized strong organizational and analytical skills, and had proven ability to handle multiple tasks in managing a sales staff in excess of 80 employees and an account matrix with more than 50 active accounts.

County Seat Stores Inc. 7/11/94-4/16/99

District Sales Manager (2/01/96-4/16/99)

Trained store managers and sales staff, developed managerial talent by reviewing monthly productivity and identifying strategies for improvement. District had 10 stores that covered Louisiana, Mississippi, Alabama, and Florida.

Training Store Manager (7/01/95 to 2/01//96)

Trained Store Managers and handed over operations after they achieved sufficient job performance levels. Regional retail operations included 35 store managers and 85 assistant managers

Store Manger (7/11/94-7/01/95).

Implemented an effective sales plan. Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, supervised loss prevention, inventory control, merchandising, and customer service procedures.

Brookstone Company 11/01/91-7/11/94

Store Manager

Implemented an effective sales plan. Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, supervised loss prevention, inventory control, merchandising, and customer service procedures.

Oshman’s Sporting Goods 10/15/85-11/0/91

Store Manager

Implemented an effective sales plan. Trained, developed and motivated staff, forecasted store sales, maintained budgetary controls, supervised loss prevention, inventory control, merchandising, and customer service procedures.

EDUCATION

University of New Orleans May 1988

Bachelor of Science, Marketing.

SKILLS

•Computer skills include Microsoft Windows 95, 98, XP, Excel, and Power Point as well as Word Perfect.

•Time Management - Franklin Covey

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