Service Customer

Sudairy Rivera

**** ****** *** ***. ** *Bronx, NY 10461 * Phone: 347-***-****/347-***-**** *Email: *******@*****.***

OBJECTIVE: A secretarial position in a fast-paced environment.

EXPERIENCE: Secretary /Administrative/Receptionists/ Customer Services 2006 to Present

FAP Technology Services, Inc Bronx, NY

Handled all word processing and typing. . Helped plan and organize company functions. Answered the telephone and represented the company in a professional and businesslike manner.

Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Coordinated scheduled meetings for supervisors and advised with research on certain department cases.

Made travel arrangements for staff, board members and volunteers, and set-up trainings, conferences and conference calls.

Prepares product or service reports by collecting and analyzing customer information.

Accomplishments:

Researched and set up a voice mail answering system. Result: Saves time for both the receptionist and the customers.

Created, organized, and set up an information center for manuals and schematics. Result: Better access to needed information, and less time searching for it.

EDUCATION: Paralegals, Diploma 2010

Penn Foster, Scranton PA

Lawyer 1999-2005

University Autonomy of Santo Domingo (UASD) Dominican Republic Degree in Civil Law, Graduated summa cum Laude

Habeas Corpus

The Contract of Tenancy and referral

Operation the municipal court

Divorce in Republic Dominican

Analysis of draft code of criminal procedure

Criminal Responsibility of the media

Prepare as Defence in Criminal Matters

REFERENCES: Furnished on request

Contact this candidate