Customer Service Manager

Celestine Stanley

216-***-****

**********@*********.***

Work Experience

**** – Current Time Warner Cable, Garfield Hts, OH.

Customer Care Representative

Customer account maintenance

Customer Troubleshooting

Customer Billing and Research customers accounts

Set us new installs and schedule disconnects

Large volume of incoming calls

2004 - 2010 Arrow Elec. PSG Group, Solon, OH

Account Manager/Inside Sales

Maintained Assigned accounts for Auto OEM’s and Distributors.

Processed quotes, pricing and contract negotiations

Assisted with financial issues and collections of overdue invoices

Entered customer purchase orders and scheduled shipments

Handled a large volume of incoming and outgoing calls.

Made sales calls to existing customers.

1996 - 2003 Philips Medical Systems, Mayfield, OH

Team Lead/ Customer Support

Managed a large volume of incoming and out going calls.

Responsible for receiving complaints and resolve complaints.

Coordinated repair to equipment with Medical facilities and Field Eng.

Scheduled vacations and assisted the Manager with quarterly reviews.

Assisted in customer follow up calls to achieve customer satisfaction.

1986 – 1996 East Ohio Gas Company, Cleveland, OH Customer service Representative

Received a large volume of incoming calls pertaining to utility inquiries.

Served as Secretary of the departmental Quality Committee.

Served on Committee to assist customers with their gas bills.

Contacted past due customers and assisted with payment options.

Responsible for resolving customer complaints in a timely manner.

Education - Glenville High School - Cleveland Ohio

Certificate - Office Management

Certificate

Signature Service for Customer Service Symposium certificate

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