Human Resources Manager

*************@*****.***

Chattanooga, TN

SUMMARY

An adaptable professional experienced in people-focused occupations skilled in communication, problem resolution, assisting others, interpersonal relations

PROFESSIONAL EXPERIENCE

2009 – 2011

Receptionist

* Communicate a positive image to visitors, greet persons entering the facility, provide information and directions as required

* Answer phone lines, screen calls, forward calls, take messages using proper telephone etiquette

* Distribute mail and internal communications

* Respond to resident assistance requests

* Manage building and apartment keys, secure and observe facility entrances

* Monitor fire and personal assistance alarms, investigate occurrences, respond appropriately

2004 – 2007

Human Resources Generalist

* Provided Human Resources support to a Direct Store Delivery (DSD) workforce of 250 distributed throughout the United States

* Staffing: received requisition, obtained appropriate authorizations, posted position announcement, received and reviewed applicant documents, forwarded viable candidates to hiring manager, processed new hire documents, arranged physical examinations, drug screens, background investigations

* Advised management: policy interpretation, employment law, performance management, employee relations

* Responded to employee inquiries : workplace concerns, benefits, policies

* Coordinated dismantling of DSD unit: disseminated and received severance documents, compiled report to track receipt of documents and employee information requests, responded to employee inquiries

* Instituted an abbreviated background check for part-time employees, resulted in $56 saving per hire

* Devised and administered photo identification badge process for nationally distributed Direct Store Delivery unit

1997 – 2002

Employee Relations Manager

* Served a group of 420 regular employees engaged in production, administration, management; coordinated with staffing agency to manage temporary needs, number of temporary employees ranged from 50 – 100+

* Promoted positive work environment: proactively interfaced with employees, encouraged open communication, conducted activities to boost morale, addressed concerns promptly

* Supervision: directed the activity of three subordinates

* Advised management: policy interpretation, employment law, performance management, employee relations

* Managed Staffing: received and reviewed applicant documents, forwarded viable candidates to hiring manager, performed screening interviews, scheduled drug tests

* Administered Substance Abuse Prevention Program: coordinated monthly random testing, Counseled employees found in violation, referred violators to Employee Assistance Program, formulated a return to duty plan

* Improved Affirmative Action Plan goal attainment: engaged a different staffing agency which increased the number of diversity candidates thus the workforce became more reflective of the area demographics

* Implemented a Human Resources knowledge-exchange: employees cross-trained, created a record of core tasks and how to complete them, recorded decisions made on some issues that did not fit neatly within existing policies to provide for future reference

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