Medical Assistant Customer Service
Resume:
FELICIA JACKSON RMA
South Holland, IL 60473 ************@*****.***
OBJECTIVE
I am a motivated as well as a professional RMA who is seeking a position that will allow me to utilize my skills as a Medical assistant.
SKILLS
• Administrative Bookkeeping
• Accounts Payable
• Delivery Coordinator
• Patient Appointment Scheduling
• Minor Surgical Procedures
• Phlebotomy
• Laboratory Procedures
• Patient Care Advocacy
• Medical Terminology
• Microsoft Office
• CPR/AED/First Aid Certified
• Autoclaving
• ICD-9/CPT Coding
• EKG
• Medisoft
• Employee Motivation
EDUCATION
Westwood College, Calumet City, IL October 2010
¬Diploma, Medical Assistant
American Medical Technologist, Registered Medical Assistant Certification June 2011
RELATED EXPERIENCE
Well Group Chicago Heights, IL 8/2010-9/2010
Medical Assistant Externship
• Telephone Etiquette
• Patient Charting
• Vitals
• Office Procedures
• Injections
• Calling In Prescriptions
• Patient Chart Auditing
• Prepare Medication for administration
• Efficient Patient Communication
• HIPPA/OSHA Compliance
Menards Dolton, IL 3/2002-5/2010
Family Home Improvement Store
Delivery Coordinator
• Supervised in delivery preparation of equipment and materials
• Demonstrated proficiencies in telephone, e-mail, and fax and front-desk reception within a fast paced environment.
• Networked with neighboring stores to obtain materials and equipment for customers
• Made difficult customers loyal, repeat guest by quickly identifying their needs and resolving their problems.
Assistant Front End Manager
• Managed and coordinated all department functions for a team of over 50 employees
• Collaborated with store managers to ensure a smooth and efficient work flow
• Trained cashiers on policies and procedures of the company to ensure quality customer service
• In charge of the safekeeping of company funds
• Oversee inventory and office supply purchases
• Consistent record of improving productivity and resolving departmental issues
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