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Customer Service Manager

Location:
Greensboro, NC, 27403
Salary:
40000
Posted:
November 23, 2010

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Resume:

Phillip Van Hunter, IV

*** ********* **. **********, ** 27403

336-***-****

y74rmk@r.postjobfree.com

Job Targets: Account Manager

Dynamic leader who conceptualizes, absorbs, and acts on market information with ease. Outstanding track record in strategic development and implementation with strong interpersonal, and negotiating abilities. Excellent problem solving, troubleshooting, communication skills, and proficient using Microsoft Office.

Key Assets:

• Strong Work Ethic

• Highly Self motivated

• Works Well With Diverse Populations

• Decision Maker

Strengths:

• Proven track record and outstanding reputation for initiative, with an ability to learn, and superior talent in establishing and building relationships which led to increased sales of at least 25% year over year.

• Committed, competent, capable customer service professional with exceptional organizational skills.

• Progressive record of advancement; possess effective communicational skills and works well with people.

• Solves customer service problems and takes corrective action as required.

• Demonstrates solid work habits; projects a professional and confident image.

Formal Education:

University of North Carolina at Greensboro 2002 Graduate

Bachelor of Science in Business Administration (BSBA) Concentration Marketing

• Worked full time in order to pay for all college expenses.

Professional Experience:

Access Equipment – Concrete Accessories, Charlotte, NC 4/07-3/09

Account Manager

• Successfully sold/rented a wide range of concrete related materials and scaffolding equipment to general contractors and sub-contractors.

• Prepared bids and negotiated sales on projects valued up to $200k.

• Challenged to redefine previously neglected accounts and to increase new customer accounts.

Caneca of Greensboro - Old Town Draught House, Greensboro, NC 4/03-1/07

Manager

• Responsible for all customer service and handling of complaints effectively.

• Accountable for hiring, scheduling, review of raises, termination, etc. for 15 staff members.

• Opening/closing duties, counting funds/bank deposits, inventory control, ordering supplies, and other duties as needed.

Caneca of Greensboro - Old Town Draught House, Greensboro, NC 1/99-4/03

Bartender

• Built a positive report between customers and servers.

• Built on going relationships in order to create regular customers and increase sales.

• Participate in training and development of staff members.



Contact this candidate