Quality Assurance Manager

Amanda “Kori” Jones Smith

EDUCATION: Bachelor of Business December 2010

Jacksonville State University, Jacksonville Alabama

Major: Business Management

SPECIAL SKILLS: Computer Skills: Windows 2000/XP, Microsoft Word, Excel, PowerPoint, Outlook, and Picture Manager, General knowledge of databases, Web design and creation.

SIGNIFICANT

COURSEWORK: Operations Management, Human Resources Management, Managerial Accounting, Business Communication, E-commerce, Principles of Marketing, Op/Tech Mgt, Money and Banking, Personal Finance, Business Policy and Strategy, Project Management, Management Seminar, Teams and Quality Management, Employability Skills, The Dynamics of Organizations, Organizational Behavior, Principles of Management, International Business, Internship

WORK EXPERIENCE:

Eissmann Automotive- Quality Coordinator

(May 23rd 2011-Present)

Interprets and implements quality assurance standards in manufacturing environment to ensure the quality standards are

met. Write and continuously update quality assurance policies and procedures. Reviews and evaluates procedures with

employees, applying quality assurance criteria. Holds daily meetings to update line of changing procedures and quality

alerts. Responsible for ensuring the our products and services are of the highest quality. Also investigate, test, find

inefficiencies and make recommendations. I keep detailed reports of the product, service, manufacturing data and

recommendations. Issue RMA& approved DMR’s. Travel as needed to suppliers. Interpersonal skills are also needed to

communicate with workers, management and possibly regulatory authorities. Collects data, tracks projects, reports on

projects, Assist Quality Manager & President of company, Drives quality improvement on a daily basis, Administer the QA

systems, Training & Coaching employees Establishes plans & goals, Sets policies, Assures customer needs are met,

Drives continuous improvement, Directs resolution to quality problems, Supplies corrective action to customers, Resolves

suppliers performance issues Manages direct reports to suppliers and president of the company, Tracks and provides

information related to Quality Assurance, Generate reports on daily production, Assist in system audits. Works directly

with suppliers. Prepares appearance approval pieces & Production Part Approval Process.

Training at Chrysler cooperation in Detroit Michigan. Chrysler certified on New Process Audit, 3L5Y, Control Plans, &

PPAP documentation.

Training with Alabama Technology Network on 8 step problem solving, Advanced Product Quality Planning & Production

Part Approval Process documentation.

IBEC- Cooperative Coordinator/Marketing

(Oct-1-2010-May18th 2011)

Obtain daily updates for my assigned Cooperatives/Municipal Utilities

Assist when appropriate with customer issues and focus on customer retention

Assist with new customer Sign-ups for each Cooperative

Produce creative marketing materials and ideas to promote BPL & Grid2020 signups as well as new products and solutions to Cooperatives

Daily reports on all inbound and outbound calls

Assistance in preparing/updating marketing materials as needed

Travel and assist at trade shows, meetings, conferences and marketing events as assigned

Participate in External and Internal Marketing Communications

Must be a self starter, capable of managing multi tasking process and relationships in a fast paced environment and must work well in a location remote from the Corporate or Operations Office. Experience in Sales and Marketing with interpersonal relationship skills and ability to create and maintain detailed records.

Internship- Inteva Products LLC

(May 21, 2010-Aug 27, 2010)

Human Resource Department- Implement new hire selection process, Gather applications and sort for best suited for our company, sat in with interviews, called and set up pre-employment screening/lab/physicals, Make sure we received appropriate paperwork for new hires, make personnel & medical files for new hire, pulled medical records from every active/inactive employee & established new medical record files in new cabinet, assisted with orientation for new hires, Added new hire into the Manpower database, Key in Maximo-Work orders for preventative maintenance for each tool/department, post new in house jobs

Security- Watch cameras for trucks to let into gate, Answer phone log all call off/late, Clock in new hire

Safety- Updated all MSDS forms for the plant

Manufacturing- Developed a new Training Matrix for High Bay & Low Bay, Build Master Matrix allowing Quick Reference for Individual Part Training, Modify Progressive Matrix for the Training Status for Each Employee, Update all forms to meet TS standards & Procedures, Implement New Training in Dept 4302, Implement New Training in Dept 4301, Update Both Information work Stations with New Data, Scheduling department operations to make sure each part arrives at location on time, Make sure we meet production needs, Supervision over Dept 4302

References: Joyce Luker: Plant Manager 256-***-****, Fred Satterfield: Direct Supervisor 256-***-****

Kerry Wright: Plant Operations Manager 256-***-****

Gadsden Country Club Pool Gadsden, Al

(2008-2010 Summer) Shift Supervisor, Accountable for daily inventory, Scheduling, Bartending, Serving, General upkeep

Reference: Larry Whisenant 256-***-****

Miller Light Promoter- Supreme Beverage Company – Alexandria Al

(Events Per-Diem 2009-Present)

Traveled promoting Miller Light Products, Talking and explaining to different consumers about product, Spokesperson and display set up, General knowledge of company/product, Having patience and good people skills

Reference: Barry Clough GM 256-***-****

Etowah County Board of Education

(Per-Diem 2004-Present)

Substitute Teacher

Reference: Suzanne Nance 256-***-****

INTERESTS: reading, skiing, horseback riding, kayaking

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