Experienced Quality Assurance Professional

Summary

Results-oriented Quality Assurance professional with proven success in leading geographically distributed teams that collaborate with product management, development and customer support to deliver applications and features exceeding customer expectations. Expertise in quality assurance, process improvement, team collaboration, and troubleshooting. Key strengths in management, scheduling, training, written/verbal communication and problem resolution.

Experience

1999-2007 EarthLink, Pasadena, California.

Manager, Product Development Quality Engineering:

•Managed team of Quality Engineers in California, Georgia and India responsible for developing test plans and test scripts for acceptance, sanity, integration, regression and performance testing as well as establishing testing standards, procedures and metrics.

•Set task priorities for engineers and resolved conflicts around product schedules, quality and cost such that all products met their schedules or completed early.

•Directed testing of Windows and Mac client/server applications, Web pages, Web sites and wireless mobile devices, including Palm, Blackberry and Helio.

•Set up, staffed and created relationships with offshore testing group.

•Partnered with software development, project management, marketing and customer service to produce compelling and user friendly applications.

•Coached employees on career planning, advancement and engagement and achieved the highest employee engagement scores for my division 2 years in a row.

Senior Quality Engineer / Supervisor:

•Lead QE testing teams on short and long term software development projects.

•Wrote and maintained automated test scripts for testing account creation, retrieval and maintenance. This automation cut testing times by 50% and removed human testing errors during late night deployments.

•Designed, wrote and maintained test plans; tested critical software in development; documented, tracked, and worked with Development to resolve all software anomalies and regression tested software fixes.

•Supervised external test houses to cut testing times and costs.

1993-1999 Logicon, San Pedro, California.

Integration Tester:

•Researched, Designed and Implemented Y2K testing for Defense Department projects resulting in 100% compliance before all deadlines.

•Designed tests for software to exercise functionality for adherence to user requirements and product robustness.

Software Technical Lead:

•Lead team of 9 software developers in designing and implementing next generation of flight planning software using ADA95 and CORBA on UNIX platform that satisfied all DOD requirements.

Software Developer/Tester:

•Designed, prototyped, wrote and unit tested software, using C in a UNIX/Motif environment.

•Re-hosted mainframe COBOL/IDMS application to C/Motif/Sybase that reduced maintenance costs and increased functionality.

Quality Assurance Engineer/Project Manager:

•Conducted audits of software design and code modules, documentation, standards and procedures to verify compliance with company standards and DOD-STD-2167a.

•Created, enhanced and maintained software problem tracking system that reduced overhead costs by more than 50%.

1988-1992 Dow Corning Corporation, Midland, Michigan.

Programmer/Analyst:

•Worked with system administrators to diagnose problems and enhance production systems, including inventory and order entry, using PL/I, COBOL, TSO, IMS, VSAM and DB/2 databases.

•Directed maintenance and enhancements of VM Production applications.

•Designed and built applications to automate paper systems using REXX, ISPF and SQL database technologies.

Education

BBA, Management Information Systems, 1987

University of Georgia. Athens, Georgia

Magna Cum Laude Graduate with Honors

Special Skills

MS Excel, MS Word, MS PowerPoint, MS Project, Rational Robot, Rational Test Manager, HTML, Perl, VBScript, CSS, ADA95, Motif, C, X-Windows, COBOL, REXX, C++, MFC, FORTRAN, IDMS, PL/I, IMS DB/DC, JCL, TSO, ISPF, VSAM, SQL/DS, Vantive, Pascal, DOS, MS Access, Visio, Lotus, WordPerfect

Training

• Rational Team Test Fundamentals

• Influencing and Negotiating for Results

• Culture Change Management

• Managing for Performance

• Stepping Up to Management

• CareerLinks

• Career Coaching

• VBScript Programming – LA Valley College

• PERL Scripting – LA Valley College

• Problem Solving / Logic – LA Valley College

• HTML – LA Valley College

• Software Engineering Process – Logicon

• Ada 95 for Programmers – Logicon

• C++ Fundamentals – UCLA Extension

• C Programming – UCLA Extension

• Software Measurement – SQE

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