Software Engineering Manager • Senior Information Technology Manager

WILLIAM P. “BILL” PIRKEY

Major (O-*), U.S. Air Force (Retired)

http://www.linkedin.com/in/williampirkey

SOFTWARE ENGINEERING MANAGER • SENIOR INFORMATION TECHNOLOGY MANAGER

Proven Leadership ~ Natural Technical Aptitude ~ Strategic Vision

Twenty year Air Force career combined with civilian contractor experience provides unique mix of operational skills, solid technical background, leadership, and full software/system development lifecycle and IT operations management. Over 15 years experience managing the analysis, design, development, documentation, acquisition, maintenance, configuration management, and quality assurance of a wide variety of software and database systems, including all aspects of implementation, security, and management. Over 10 years experience in IT operations including mainframe, resource and asset management, information and knowledge management, information security, and system and data storage performance tuning. Analyzed and integrated requirements from diverse business areas with the latest technologies to deliver innovative and cost-effective solutions. Key skills include:

• Software Engineering

• IT/Network Operations

• Full Project/Program Management

• Business Systems Analyst

• Software Quality Assurance

• Process Improvement Strategies

• Technical Team Leadership

• Legacy System Migration

• Programming Languages

• SOA Implementation

• Detail Oriented

• Web-based Technologies (Cloud)

• Data Mapping / Conversion

• Technology Development

• Customer/Corporate Focus

• Top Secret/SCI Clearance

• Functional Interoperability

• Information Management/Security

KEY SUCCESSES

• Managed multi-million dollar migration projects, including a basewide telecom system upgrade and the migration and transformation of critical software development activities and infrastructure components.

• Delivered software releases ahead of schedule and under budget; integrated 19+ service interfaces and 57 applications; improved planning time by 35%; produced zero-defect release products.

• Boosted software response by 80%; reduced software component overhead by 25%; slashed time required to fix defects by 86%, brought system baselines under control; reduced O&M costs.

• Expedited procurement requests and collaboration among three multi-national agencies, reduced the IT planning cycle by 75%, cut unit deployment timing in half.

• Mitigated impacts and achieved long-term goals in development and procurement using limited resources when project budgets cut by as much as 50%, incorporating the basic infrastructure for future expansion.

• Achieved 75 percent higher productivity; implemented web-based data sharing process 2 years ahead of Presidential requirement; migrated command information to feature-rich collaboration site using SharePoint.

• Ensured continuity of communications operations during first-ever transfer of nuclear command functions to a mobile platform.

• Integrated three separate development efforts previously without oversight, resolved conflicting requirements with senior Air Force users, and brought efforts back on schedule with limited resources to deliver on time.

• Developed information assurance and knowledge management policies, ensuring cohesive unit plans for data flow to critical decision makers.

• Conceived concept for lessons-learned centers at two agencies providing an integrated approach to corporate learning and process improvement; team lead for CMMI evaluation and software engineering process.

• Designed and implemented integrated IT solutions by close collaboration with senior executive leadership, analyzing current systems and engineering innovative and effective solutions.

• Oversaw multi-million-dollar contract budget portfolios as technical representative and assessed performance against Statements of Work using Earned Value Management processes.

EDUCATION & TRAINING

OKLAHOMA CITY UNIVERSITY, Oklahoma City, Oklahoma

Master of Science, Computer Science, 1992

• Software Engineering, Algorithm Theory, Graphics, Expert Systems, Compiler Design, Operating Systems Design, and Robotics. GPA 4.0/4.0 (33 semester hours)

UNIVERSITY OF DELAWARE, Newark, Delaware

Bachelor of Science, Computer and Information Sciences, 1989

• Analysis of Algorithms, Program Verification, Symbolic Computation, Artificial Intelligence, and Database Systems. Mathematics concentration; GPA 2.82/4.00 (161 semester hours)

AIR FORCE INSTITUTE OF TECHNOLOGY, Wright-Patterson Air Force Base, Ohio

Software Professional Development Program, 1999

• Software Systems Engineering, Software Requirements Design and Engineering, Object-Oriented Analysis and Design, Software Creation and Maintenance.

Programming Languages:

• Ada, Assembler, BASIC, C/C++, C-Shell Script, CSS, FORTRAN, HTML, JavaScript, LISP, Modula-2, Pascal, PHP, PL/I, Prolog, Python, SQL, Visual BASIC, XML/XSL/XSLT

Operating Systems:

• Unix/Solaris, VMS, VM/CMS, MS-DOS, Windows 3.1/95/98/NT/2000/XP/Vista/7

Office Automation:

• Microsoft Access/Excel/Word/PowerPoint/Project/Visio/Exchange/Outlook/SharePoint, ERWin

Certifications:

• Communications-Computer Systems Acquisition Level I (Defense Acquisition University), 1996

• Information Systems Project Management (American Management Association), 1992

PROFESSIONAL EXPERIENCE

IT Project Manager

Defense Logistics Agency (via Intelligent Decisions), Richmond, Virginia, Oct 09-Feb 12

• (Project Management, Configuration Management) IT project and configuration management support to DLA Information Operations at Richmond. Implemented and maintained processes, procedures, plans and tools necessary to conduct CM activities including: process change requests, develop project charters and scope, prepare agendas and coordinate meetings, maintain configuration control and report on baselines and software asset management. Provided IT project life-cycle coordination from requirement to delivery. Created and executed multiple project plans simultaneously, analyzing alternatives for board approval; managed change control, issues escalation and resolution, schedules and milestones, costs, resources, taskings, and reporting. Interfaced directly with clients, development and procurement teams, and senior management at headquarters for infrastructure upgrades, software and hardware solutions, and system operating environment migrations.

Adjunct Faculty Instructor

ITT Technical Institute, Richmond, Virginia, Dec 09-Present

• (Project Management and introductory IT courses) Teaches PMBOK concepts--demonstrating real-world examples to develop the full range of project plan documentation; effectively manage geographically separated and culturally diverse teams; and demonstrate skills, characteristics, styles and techniques required to successfully lead project teams. Basic instruction in developing flowcharts, pseudocode, and programs in Python. Basic concepts of maintenance, administration, operations, and security of a personal computer and Windows operating system.

Chief of Communications and Information Systems

NATO Training Mission, Baghdad, Iraq, Nov 08-Apr 09

• (Chief Technology Officer, IT/Network Security, Resource Management, Operations & Planning) Managed $8 million communications and computer systems for over 200 international personnel deployed in support of the mission. Coordinated support agreements with staffs of other multi-national missions in Iraq. Defined, clarified and prioritized user requirements. Directed international staff of 17 military and contracting personnel at three warzone locations responsible for procurement, configuration, security and maintenance of mission-critical computer workstations, telephones, and radios on seven secure and non-secure voice and data networks over satellite systems, using Cisco and NetGear routers and switches, Microsoft Windows Servers, Microsoft Exchange, Active Directory, and secure web portal content. Developed plans for emergency evacuation of IT equipment and personnel. Managed Service Level Agreements to ensure network availability and QOS benchmarks.

Staff Officer, Data Migration and System Modernization

Langley Air Force Base, Virginia, Jun 07-Oct 08

• (Program/Resource Management, Data Transition and SOA Consultant) Led unit involvement and provided technical expertise and analysis to multi-service technical and operational working groups to migrate command and control capabilities into a secure, network-enabled, SOA environment. Evaluated data models against information exchange and Air Force enterprise strategy, architecture design, and security requirements. Developed agreements between the four military services on standard data schemas and governance to enforce information assurance. Directed 10 contractors and $1.7 million budget managing the Air Force requirements in JCIDS for two multi-service modernization programs. Led management of quarterly action-officer level and flag-officer level forums representing Defense Department command and control agencies. Section SharePoint manager.

Staff Officer, Communications Systems Planning

Izmir Air Station, Turkey, Jun 06-Jun 07

• (IT/Network Operations & Planning, Requirements Analysis, Information Security/Management) Planned, developed, and coordinated IT requirements for military exercises and operations including spectrum management, circuit management, data and voice transmission systems network configuration, and communications and information security guidance for the Air Commander and his subordinate components. Coordinated with staff of 28 international military (some higher in rank) and civilian personnel to prepare and publish planning documents for contingency operations and exercises, and identify and allocate critical IT requirements and network resources.

Deputy Project Manager, Multimedia Intelligence Production

The Pentagon, Mar 05-Jun 06

• (Lead Web Operations/Development, Content Management, Quality Assurance) Led seven military, government, and contractor personnel in management and security of the senior military intelligence officer’s websites on six secure networks at five classification levels, accessed by over 18,000 operations and intelligence personnel worldwide. Directed formatting and dissemination of daily updates and crisis monitoring reports to national level military and civilian leaders, theatre commanders, services, and allies. Provided website development and administration in support of over 1,700 intelligence analysts. Defined requirements for streamline integration and implementation of computer applications and processes supporting intelligence missions.

Senior Information Officer and Board Executive Secretary

The Pentagon, Sep 03-Dec 04

• (Executive Officer, Web Content Management) Planned, organized, and directed activities of permanent staff of three and ad-hoc staff of six to organize and execute internal agency and external executive intelligence governance boards and conferences for the Defense Intelligence Agency director. Coordinated direct support of 33 senior military intelligence and flag officers including the Director and his service intelligence chiefs, combat command intelligence chiefs, senior civilian intelligence chiefs, agency Deputy Directors, and their staffs. Managed information management and security processes, executive taskings, website portal content (overseeing migration from Apache to SharePoint) and agency Lessons Learned Center tasks.

Deputy Project Manager & Lead Software/System Engineer

The Pentagon, Jul 00-Sep 03

• (Senior System/Database Migration Engineer, Configuration Management, Quality Assurance) Lead of 25 government and contractor system/software engineers designing, developing, and integrating advanced multi-service operational planning and deployment management software and supporting infrastructure using Oracle database warehousing, client-server access tools, and web-based ad-hoc and standard data queries. Liaised with senior executive military and civilian leaders, combat commanders, services, and agencies. Analyzed, defined, and prioritized new and evolving user requirements, and translated them into system-level specifications for tasking to three contracting teams. Developed project documentation and schedules, and conducted comprehensive IV&V operational tests to ensure system interoperability, functionality, and security compliance with stated requirements and the approved solution.

Adjunct Faculty Computer Science Instructor, Northern Virginia Community College, Woodbridge, Virginia, Aug 01-Dec 01

Flight Commander, Communications Systems Operations

Offutt Air Force Base, Nebraska, Jul 97-Jun 00

• (Chief of IT Operations, Communications Officer) Led flight of 17 troops in the communications systems operations of the $81 million US Strategic Command clandestine ground-mobile contingency command center. Managed operations for radio and satellite systems carrying secure and non-secure voice and data connecting the one-star commander to his strategic nuclear forces worldwide. Managed processes, identified improvement areas and streamlined unit operations.

Program Manager, Contracting Software System Transition

Maxwell Air Force Base, Alabama, May 96-Jun 97

• (Software Development/Integration, Contract Technical Oversight, Quality Assurance) Managed engineering, acquisition and integration of the transition and consolidation of automated EC/EDI contracting systems used by the Air Force, Air National Guard, Navy, Marines, and other DoD agencies. Technical lead of $500,000 in contracts, supervising a team of nine military and civilian personnel. Coordinated functional requirements directly with the senior Air Force customer and users. Developed risk management, work breakdown, test, schedule, and implementation plans.

Deputy Program Manager, Manpower Systems

Maxwell Air Force Base, Alabama, Jun 94-Apr 96

• (Software Development, Data Migration, Configuration Management, Quality Assurance) Supervised team of six programmers working with contractors on modernizing the Manpower Data System, documenting and managing requirements. Coordinated with outside agencies on integration issues. Examined new user requirements and upgraded/developed software development plans. Developed Unix-based message processing software using shell-scripting. Using CMMI principles, monitored software development processes, Identified weaknesses, and executed plans for correcting them. Advised other projects in their software process improvement efforts.

AWARDS

• Defense Meritorious Service Medals for exceptional performance, resolve, and acuity in four multi-service and international positions.

• Air Force Commendation Medals for outstanding performance, strong leadership, and technical skills in four Air Force positions.

• Company Grade Officer of the Quarter and Company Grade Officer of the Year for consistent and notable performance as project manager over two software development efforts.

• Marksmanship for perfect score on M-9 handgun.

VOLUNTEER EXPERIENCE

Treasurer, Swift Creek Presbyterian Church, Moseley, Virginia, Oct 09-Jul 11

• (Financial Administration, Accounting) Responsible for full accounting of church's operating and capital budget in excess of $500,000/year. Tracked giving and expenses, including payroll, bills, and benevolence payments. Reported to the monthly Session meeting. Produced annual audit reports to account for every penny.

ADDITIONAL PROFESSIONAL EXPERIENCE

Instructor, University of Maryland

Naval Air Station Keflavík Education Center, Iceland, Aug 93-Apr 94

Chief, Communications-Computer Systems Operations

Rockville Radar Site, Iceland, Apr 93-Apr 94

• (Chief of IT Operations) Supervised four telephone operators operating outpost switchboard. Managed squadron computer hardware and software configurations and telephone equipment. Coordinated operating and support policies with higher headquarters. Supervised three person team of programmers responsible for operational software support of Iceland's airspace surveillance system. During exercises, consolidated and relayed critical decision-making information to the battle commander.

Software Project Manager

Tinker Air Force Base, Oklahoma, Apr 91-Apr 93

• (Software Development, Configuration Management) Led six-person software maintenance team of two software projects in excess of 56,000 lines of code (Ada and Assembler) total. Performed work breakdown tasking, scheduled software testing and release dates to expedite correction of software deficiencies and enhance software performance of a widely-used standard DoD message preparation system for PC users.

Chief, Configuration Management

Tinker Air Force Base, Oklahoma, Oct 89-Apr 91

• (Configuration Management) Led three-person team maintaining four separate software libraries totaling more than 1200 configuration items. Improved procedures for tracking changes to software modules and designed automated system to allow developers easier access to data, reducing a cumbersome three-tier system to a single layer yet maintain necessary documentation to achieve zero-defect release products. Briefed this new process at annual Air Force Software Technology Conference attended by Air Force IT personnel in all ranks. Stood in to coordinate testing schedule, configuration management, and customer service with nine-person team. Developed course outline and taught in-house Unix Operating System class. Identified unit process deficiencies and created improvement plans.

Senior Computer Systems Administrator

Strategies for Action, Inc., Delran, New Jersey, Jan 89-May 89

• (Chief of IT Operations) Maintained configuration of desktop computers for management and administrative assistants. System Administrator and troubleshooter for Unix-based mini-computer. Customized software for office and accounted for computer use. Worked with customers to upgrade hardware without interruption to their business. Trained office of 30 personnel on use of software and care of equipment.

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