Customer Service Sales

Stephanie Yaques

Contact

Tel : 305-***-****

E-mail : *.******@*****.***

Address

**** ********* ***** ****** ***. 117

Hialeah, FL 33015

Profile

Objective Seeking a position with a well established company putting to use my knowledge and experience to its full potential.

Availability As soon as possible

Key Skills

Proficient or familiar with a vast array of programming languages, concepts and technologies, including:

• Excellent written and verbal communication skills, with an eye for detail.

• Extremely productive in a high volume, high stress environment.

• Software: All Windows operating systems, Microsoft Word, WordPerfect and Excel.

• Excellent interpersonal skills, office etiquette and phone manners.

• Self starter with a can do attitude.

Education

2010 to Present Degree in Progress: Associate in Science- Legal Assistant

Broward College, Pembroke Pines

2001 to 2005 High School Diploma

Hialeah Miami Lakes Senior High School, Hialeah

Work Experience

Cuesta Construction- Miami, FL Full Time

Receptionist May 2012- Present

• Answer all telephone calls in a professional manner

• Capture and document pertinent information regarding individuals needs in relation to our construction services

• Coordinate and schedule appointments

• Produce information by preparing letters, transcribing, formatting, inputting, editing, receiving, and transmitting text, data, and graphics.

Visa, Miami, FL Full Time

Call Center Representative March 2012- May 2012

• Fraud Prevention Services

o Receive inbound and outbound calls pertaining to cardholders whose transactions have been flagged in our system due to possible fraudulent activity.

o Review transactions with cardholders in order to determine if Visa credit cards and/or check cards have been compromised.

o If account has been compromised, for security purposes and in the interest of the cardholder a block will be placed on the Visa card and will be referred to their financial institution for further assistance.

o If account has not been compromised, verify all transaction as legitimate and close the case that had been open.

• Hot Card Card Activation (HCCA)

o Activate new cards recently received from financial institutions.

o Report Visa card lost or stolen and direct the cardholder to their nearest financial institution to request a reissue.

Best Buy, Hialeah Part Time

Customer Service Representative November 2010- March 2012

• Provided support to the sales team, ensuring all sales and service objectives were met.

• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.

• Worked with new customers in the development of new accounts.

• Assisted in the training of new customer service representatives and associates. .

• Generated repeat business through successful client follow-up.

Coldwater Creek, Pembroke Pines Part Time

Sales Associate October 2009- December 2010

• Promoted sales in woman’s clothing.

• Developed and maintained positive relationships with customers

• Coordinated warehouse functions during high volume holiday season

• Processed merchandise and maintained stock levels for high-end merchandise.

• Maintained organized and cleanliness of store.

Hollywood Hills United Methodist Preschool, Hollywood Part Time

Assistant Teacher May 2008- June 2009

• Supervise the children while in the classroom or playground

• Help with snacks and meal distribution

• Feeding and modeling table manners

• Assist in diaper changes and hand washing throughout the day

• Maintain a clean and orderly environment at all times

Sylvan Learning Center, Miami Lakes Part Time

Administrative Assistant

January 2006-Febuary 2008

• Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.

• Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors

• Establish, maintain, and update files, databases, records, and other documents; develop and maintain data

• Train and lead student employees and lower graded staff, as and when required.

Languages

English (Fluent)

Spanish(Fluent Speaker/ Intermediate Writer)

**References Available Upon Request**

Contact this candidate